VDSL line Increased

[gxoats]

Hi. I just checked the dsl line checker and the result it my VDSL has increased from 50mbps to 70mbps range. My Infinity package allows up to 76mbps but was happy to get the 50mbps, but now I'm wondering should I be getting the full 70mbps I'm paying for?

Also who do I talk to about a reset of my connection as I've been limited down to 35mbps for months now?

Thanks.

[john46]

if you have a Homehub 5 can you also post the stats from 1-12 by logging onto the homehub management pages then troubleshooting > helpdesk. http://bthomehub.home/

The stats for the Home Hub 6 can be found on the Information page from http://192.168.1.254 then Advanced Settings -> Technical Log. 

Can you run this checker and post back a screen shot of the results. Make sure you delete your phone number before posting.

http://www.dslchecker.bt.com/adsl/adslchecker.welcome

Can you use this speed tester then carry out the further diagnostics and post back a screen shot of all the results including your IP profile for up and down. This test must be done with a wired connection.
http://speedtest.btwholesale.com/

[gxoats]

1. Product name:    BT Home Hub
2. Serial number:    +068543+NQ61204497
3. Firmware version:    Software version 4.7.5.1.83.8.204.1.11 (Type A) Last updated 26/05/16
4. Board version:    BT Hub 5A
5. DSL uptime:    0 days, 04:43:49
6. Data rate:    14029 / 38274
7. Maximum data rate:    14018 / 53271
8. Noise margin:    6.5 / 10.5
9. Line attenuation:    30.4 / 20.1
10. Signal attenuation:    30.0 / 20.0
11. Data sent/received:    9.5 GB / 108.0 GB
12. Broadband username:    bthomehub@btbroadband.com

Featured Products
    

Downstream Line Rate(Mbps)
    

Upstream Line Rate(Mbps)
    

Downstream Range(Mbps)
    

WBC FTTC Availability Date
    

WBC SOGEA Availability Date
    

Left in Jumper
    High     Low     High     Low                 
VDSL Range A (Clean)     80     70.2     20     20     --     Available     --     --
VDSL Range B (Impacted)     77.4     48.1     20     13.4     --     Available     --     --

Featured Products
    

Downstream Line Rate(Mbps)
    

Upstream Line Rate(Mbps)
    

Downstream Range(Mbps)
    

WBC FTTP Availability Date
    

    

Left in Jumper
FTTP on Demand     330     30     --     Available     --     --

ADSL Products
    

Downstream Line Rate(Mbps)
    

Upstream Line Rate(Mbps)
    

Downstream Range(Mbps)
    

Availability Date
    

    

Left in Jumper
WBC ADSL 2+     Up to 22.5     --     20.5 to 24     Available     --     --
WBC ADSL 2+ Annex M     Up to 22.5     Up to 1.5     20.5 to 24     Available     --     --
ADSL Max     Up to 8     --     7 to 8     Available     --     --
WBC Fixed Rate     2     --     --     Available     --     --
Fixed Rate     2     --     --     Available     --     --

Other Offerings
    

    

    

    

Availability Date
    

    

VDSL Multicast     --     --     --     Available     --     --
ADSL Multicast     --     --     --     Available     --     --

[john46]

Have you tried the quiet line test dial 17070 option 2 you should hear no noise if you can hear noise then it needs reporting to BT faults on 151 with no mention of broadband in the call