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Dollydoo
Beginner
632 Views
Message 1 of 2

VERY SLOW INFINITY BROADBAND SPEED IN EALING!

For the past two weeks my BT infinity speed has been shocking! The speed drops at night. I'm not using it for gaming, only browsing - and it is painfully slow. BT says there's no fault! Has anyone else had a problem with this in the W13 area? Also mpy ping rate is really bad - like 115! I want to switch to Virgin and I don't care that I'm in a contract with BT. Vision is terrible now- used to be ok. I feel I've been conned. Is Virgin broadband any better?
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1 REPLY 1
SeanD
Community Manager
Community Manager
590 Views
Message 2 of 2

Re: VERY SLOW INFINITY BROADBAND SPEED IN EALING!

Hi Dollydoo,

 

Thanks for the post and welcome to the forum.  I am sorry to hear of the problems you are having with your broadband speed.

 

You can check BT's service status page for known broadband faults from this link Service Status Page.

 

Are you experiencing any other problems with your connection?  Dropping connection?  Can you please run a speed test from this site BT Wholesale Broadband Performance Test when you feel your speed is running at its slowest? and then post the results.

 

Cheers

Sean

 

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