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ems
Beginner
1,352 Views
Message 11 of 18

Re: VMC016 - Error on BT Sport channels

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Cheers, ill leave it till tomorrow and see if it updates over night, I can still get sport 1 on 57 but pic is **bleep** lol

thanks for your help
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solihullcelt
Beginner
1,301 Views
Message 12 of 18

Re: VMC016 - Error on BT Sport channels

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Hi

 

Have you got any joy regarding this problem, I was getting it last night

my account is set up for BT sports but the Techincal help guy was a as good as a choclate kettle.

I spent an hour last night, and 30 minutes this morning trying to get through.

I gave up in the end as I have got work to do.

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ems
Beginner
1,295 Views
Message 13 of 18

Re: VMC016 - Error on BT Sport channels

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Spoken to someone from BT on the online chat and they said my account is all set up for BT Sport so it should be working (not very helpful)

 

So i have called 0800 111 4567 and used the call back feature, so waiting for them to call me, will update thread once i hear from them.

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solihullcelt
Beginner
1,291 Views
Message 14 of 18

Re: VMC016 - Error on BT Sport channels

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Thanks for that
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ems
Beginner
1,290 Views
Message 15 of 18

Re: VMC016 - Error on BT Sport channels

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OK problem solved!!!  (info i have the Black BT Vision+ Box)

 

You need to call BT on 0800 111 4567 and ask them to RESET the "Entitlement Information" mine was blank, you can check yours if you go click:- Bt Vision on your remote / Help & Settings / Settings / Entitlement Information

 

Since they done that it now has info with todays date showing its has been initialised

Smiley Happy

solihullcelt
Beginner
1,257 Views
Message 16 of 18

Re: VMC016 - Error on BT Sport channels

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I managed to get through to them eventually, did not realise that India was that far away,

could have went there in person to speak to them.

They have done the reset and they have given me instructions on how to reset the box

when I get home, as it is currently switched off.

Hope that will work

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solihullcelt
Beginner
1,233 Views
Message 17 of 18

Re: VMC016 - Error on BT Sport channels

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That did the trick.

Just a pity some one could not do that last night

Was told to do the following BT India

BT Vision -> Help and Settings -> Settings -> system information -> Reset Registration

BT Vision -> Help and Settings -> Settings -> CA network info -> Force ReSync.

 

But did not have to do it as it now working when I switched on the box.

TFFTSmiley Happy 

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Malvern133
Beginner
650 Views
Message 18 of 18

Re: VMC016 - Error on BT Sport channels

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I have registered for an engineer to visit. He said I needed to install an Ethernet cable rather than use the powering adapters. I have tried with an Ethernet cable and still no joy. I have tried the ca a network force desynchronisation but get an error code vmc038. Also no information in the entitlement information section? Any ideas?
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