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ems
Beginner
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Message 1 of 18

VMC016 - Error on BT Sport channels

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I have rescanned the BT Vision box and its all connected to infinity (checked that i can get on demand etc)

 

but unable to pick up the new BT Sport channels, as keep getting error saying BT Sport is a channel which works via the broadband and it gives me error code VMC016

 

Anyone else got this error? 

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skippyat27
Beginner
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Message 2 of 18

Re: VMC016 - Error on BT Sport channels

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Yep! box just did an update and i have the same error code and phone technical. lol as i'm writing this it just came on. Sorry. hope yours is the same

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ems
Beginner
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Message 3 of 18

Re: VMC016 - Error on BT Sport channels

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Nope, still got error message, did you get through to technical help on the phone??

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skippyat27
Beginner
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Message 4 of 18

Re: VMC016 - Error on BT Sport channels

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no i didn't ring them it just came on after a couple of mins. do you have your box connected to the hub via the powerline adaptors or with an ethernet cable. BT told me that they recommend you use a cable as depending on signal strength and electrical interference using the adaptors might not work

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skippyat27
Beginner
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Message 5 of 18

Re: VMC016 - Error on BT Sport channels

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also once the box updates its software bt sport 1&2 and espn shold be on channels 507-509 SD and 510-512 HD

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ems
Beginner
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Message 6 of 18

Re: VMC016 - Error on BT Sport channels

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hard wired with a Ethernet cable, the bt sport 1 channel is now working on channel 57 (not HD) but still nothing on 507-512 etc

"this channel is currently unavailable.

These channels come over your broadband. Please call technical help desk on 0800 111 4567 [VMC016]"

don't really wanna call yet as its gonna be rammed lol

I've switched box off, done channel rescan and still no luck 😞

any other ideas?

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skippyat27
Beginner
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Message 7 of 18

Re: VMC016 - Error on BT Sport channels

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has your box def been updated ( not a rescan)? to check press btvision- help & settings- settings- system information- and look at middleware version number - should have the word multicast in it. if not i don't think your box has been updated yet

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ems
Beginner
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Message 8 of 18

Re: VMC016 - Error on BT Sport channels

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It says middle ware version number: 4.79.5 rev.1 512-multicast build: 312754 jun 4...

is that same as yours?
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ems
Beginner
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Message 9 of 18

Re: VMC016 - Error on BT Sport channels

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Also clicked "check for update" and it says software is upto date 7.2.3
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skippyat27
Beginner
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Message 10 of 18

Re: VMC016 - Error on BT Sport channels

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mine is slighty different: 4.79.5 rev.1 256-multicast build: 312766 jun 4. software is same 7.2.3. all i can tell you is since the update i now have bt sport on ch 57 ( the next channel on guide is 70 cbbc) and new channels on guide are 503 test chan. 507 bt sport 1 508 bt sport 2 509 espn 510 bt sport 1 hd 511 bt sport 2 hd and 512 espn hd ( the next channel on guide is 700 bbc radio 1. i am on infinity bt box is wired to hub (although seems to work via powerline adaptors also which suits me better). if this is the same as yourself i can see no reason for it not to be working. unfortunately i think you will have to ring the helpdesk. hope you get sorted 

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