I installed the BT Vision+ box on wednesday (31st July) and everything was working correctly including the 18 extra Infinity channels, BT Sport and PSB HD Channels. After watching BT Sport and ESPN HD perfectly yesterday, this morning I can no longer view the SD or HD BT Sport 1,2 or HD ESPN. ESPN SD works correctly as does the 18 additional channels.
Selecting BT Sport throws the message 'You'll need to subscribe to watch these channels' with error code VMC020.
I definitely have subscribed to BT Sport and can view it on my PC and mobile phone.
BT Admin 2/8/13
ESPN, PSB HD, Essential Extra
How can I make my BT Sport work again?
yep, seems they have messed it up , so no suprise there then ,,, same for everyone i have spoken too that cant view it without sub message
I too have exactly the same problem as Springwig but in addition when I try to view BT Sport on my desktop I can select what
is available to watch but as soon as I click on the player I get the following message "6000 An error has occured". Under a watchful eye I allowed the BT Techie to access my machine. Many things were tried (some of which I had already done
myself) but to no avail. I must say that the Techie was helpful, (on for about an hour and a half). I am still awaiting a result. Previous to this I did not have BT Vision so it has cost a few extra bob.
Told fault was to be escalated to level 2 support and was promised a call back with 24hours .... zzzzz. Letter to high level complaints in production (no expectations for any help on this fault but at least I'll feel better!)