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I've a IP phone that was provided by my employers so that I can work from home when required. It was working perfectly for years - and then all of a sudden the other party cannot hear me (but i can hear them).
It was working on the HH5, the only change to my setup was that I was upgraded from Infinity Option 1 to unlimited.
When I connect the phone it connects to a server in work which then dowloads config and then provides a VPN into work so that its just like i'm sitting at my desk. all connects ok, but as I say when a call is placed, the other party cannot hear me but I can hear them.
I've did the following:
1. Factory Reset the Router
2. Factory Reset the phone
3. Tried 3 different phones and also a softclient application on my computer.
4. Checked that my Hub IP Address is the same as my Public IP Address (Which it is)
5. Disabled the Web Address Help.
Phone gets allocated an IP Address by the Hub.
My Boss has the same setup (and Broadband provider) has no problems with his setup.
I've contacted BT twice - 1st time I was put on "Hold" and stayed that way - basically the call placed on hold until I hung up.
2nd time I was told that it would cost me to get this resolved. (even though it was working in the first place.)
I was wondering if anyone could help? The setup is that I plug the phone in and it works. (well it did!)
I didn't have to make any alterations to my hub.
I'm in close contact with the company who provide our company with phones, and they have explained (in detail!) their findings and how they belive that either my HH5 or the broadband is causing the issue.
Solved! Go to Solution.
Have you uninistalled BT Parental controls? They may have been automatically enabled when you changed your package.
These are network based, and you need to login to MyBT to actually unistall them. Simply disabling them, will not work, if you are using alternative DNS servers.
Also disable Smart Setup.
Have you read this thread about VPN issues on the HH5?
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