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Contributor
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Message 1 of 4

Very High Ping

Hello, we recently switched back to BT a few days ago as our old provider was useless, The first day with BT I installed the BT home hub 4, It very quickly bedded in and was giving a constant ping of around 30-40 (normal for where I live) However the last few days there has been random ping spikes ranging from 300-1000+, these normal last a few 5-10 seconds. however sometimes like tonight the ping goes up to around 800+ and stayed there for around 1 hour, pages were loading ok however when I went on teamspeak it was showing 900 ping and high packet loss. At the time of writing this the ping has gone down to 53 however I know that it will spike again like it does every 30-40mins. I ran a tracert to bbc.co.uk and got these results:

 

 

Tracing route to bbc.co.uk [212.58.244.23]
over a maximum of 30 hops:

1 3 ms 2 ms 2 ms bthub.home [192.168.1.254]
2 302 ms 346 ms 389 ms 217.32.142.103
3 497 ms 149 ms 904 ms 217.32.142.126
4 173 ms 138 ms 144 ms 212.140.206.2
5 85 ms 90 ms 209 ms 213.120.162.65
6 457 ms 456 ms 511 ms 31.55.165.107
7 805 ms 610 ms 83 ms 109.159.250.56
8 473 ms 288 ms 505 ms 109.159.252.217
9 502 ms 659 ms 529 ms peer1-xe10-0-0.redbus.ukcore.bt.net [62.6.200.81
]
10 572 ms 763 ms 711 ms 195.99.126.101
11 * * * Request timed out.
12 * * * Request timed out.
13 971 ms 390 ms 575 ms ae0.er01.telhc.bbc.co.uk [132.185.254.109]
14 50 ms 610 ms 838 ms 132.185.255.148
15 495 ms 485 ms 369 ms 212.58.244.23

Trace complete.

 

I would appreciate help with this matter to try and get it fixed

 

Alex

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Distinguished Sage
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Message 2 of 4

Re: Very High Ping

Wired or wireless?
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Contributor
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Message 3 of 4

Re: Very High Ping

Wireless, my Ethernet port on my computer stopped working so I have been stuck wire wireless, looking at a USB to Ethernet plug but not sure if they are any good.
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Message 4 of 4

Re: Very High Ping

You really need to test with a proper Ethernet connection.
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