Could somebody point me in a good direction please.
My now elderly parents live in Coventry, just off the A45 in the heart of an urban area. You would think that broadband would not be an issue but it turns out the maximum speed on their line (by checking on the BT web site) is 0.5mb. The measured speed at their house is actually half that!
Broadband is becoming an increasingly important part of their lives - they use it for online everything - and I wanted to try and work out what the problem was.
It looks like the actual reason is that they were one of the very first people to have a private phone in the area. We are talking 35-40 years ago I guess. It appears that to get them a phone back them BT stuck a pole up out the front of the house, strung some wires and 40 years later - they are the same wires! They have been diligent and faithful BT customers for 40 years, paying the bill every month, but because they were an 'original' customer this now seems to work against them. A BT engineer suggested that if my parents were willing to pay several hundreds of pounds, BT might be able to resolve the problem.
So my question is - is there anywhere in BT we can talk to and discuss a modern phone line? It seems very unreasonable that a customer of 40 years gets a worse service than somebody who takes a line tomorrow and may move on again in 12 months! Is there a group looking at these sorts of issues?
Infinity? If only!
there may be some changes you can make which would help. can you post the adsl stats from your router may need to show detail to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or use a-z) and run btspeedtester http://speedtester.bt.com and post the results. Someone may then be able to offer assistance