I've just moved into a property where i transferred my BT broadband but its painfully slow and cant seem to keep a connection for 24 hours as it drops out every few hours. The previous owners had BT broadband so its not like this is a new line and the wiring looks fairly recent ~last 10 years so its not a bad connection from what i can see. Most of the time i receive around 2mbps but this can drop quite frequently to below 1mpbs which is just not acceptable. Its been up and down since i moved in which i assume is the exchange trying to profile us but with it dropping out every few hours i'm wondering if something else is at play here? Every other property i have moved into has more a less stabilised in the first 3 days but this is clearly not the case here. Earlier in the week i was receiving 5mbps download which was fantastic but that didnt last long at all.
Test results are below:
(124555.430000) DSL noise margin: 28.00 dB upstream, 10.30 dB downstream
Download speedachieved during the test was - 1.37 Mbps
For your connection, the acceptable range of speeds is 0.4 Mbps-2 Mbps.
Your DSL Connection Rate :8.13 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 1.5 Mbps
Solved! Go to Solution.
|11:29:14, 21 Jun.||(124555.430000) DSL noise margin: 28.00 dB upstream, 10.30 dB downstream|
|11:29:14, 21 Jun.||(124555.360000) DSL line rate: 448 Kbps upstream, 8128 Kbps downstream|
Your line was reset this morning was tgat a manual reset or router dropping connection. Your profile should recover automatically given a stable connection 24/7 for 3/5 days
I dont know what tgat is but my router hasnt flashed amber or dropped out in 24hours so what ever it was doing seems to have stopped. Hopefully this is a sign that its stabilising and i'll have decent speed soon.
11:29:14, 21 Jun. (124555.430000) DSL noise margin: 28.00 dB upstream, 10.30 dB downstream 11:29:14, 21 Jun. (124555.360000) DSL line rate: 448 Kbps upstream, 8128 Kbps downstream
as you can see from the stats you posted the router reset at 11.29 on 21 jun. it may have been very short and unless you were watching at that precise moment you would never know - but logs show reset
what about connecting to test socket especially if you have other sockets in your home
did you try quiet line test?
I did try the test socket on the friday but didnt see any improvements.
The quite line test produces audible noise but i figured this was normal as we are still being profiled by the exchange?
any line noise is bad for your internet. if you used the test socket with a new filter and still hear noise hiss/crackle then you need to report a phone fault to 151. get rid of the noise and broadband will improve