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Distinguished Sage
Distinguished Sage
394 Views
Message 41 of 73

Re: Very Slow Broadband

LOLSmiley Very Happy



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andy235
Contributor
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Message 42 of 73

Re: Very Slow Broadband

Download speedachieved during the test was - 118 Kbps For your connection, the acceptable range of speeds is 600-7150 Kbps. Additional Information: Your DSL Connection Rate :8128 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM) IP Profile for your line is - 6500 Kbps

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Distinguished Sage
373 Views
Message 43 of 73

Re: Very Slow Broadband

The mods will get things sorted when they contact you
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andy235
Contributor
360 Views
Message 44 of 73

Re: Very Slow Broadband

Just had a email from the mods.

 

Hi Andy,
Thanks for getting in touch. I'm sorry to hear of the problems you've had with your broadband speeds.
I can see that in the time between sending this email and me picking it up an awful lot has happened; the case has been sent to a specialised team in BT Wholesale who are going to cease and reprovide your line on to a completely different piece of equipment in the exchange as it appears that the equipment you're currently connected to is over-utilised -- this is the cause of your slow throughput speeds.
The care manager who has taken ownership of this case has done a really good job so far, and since the cease and reprovide is already underway with BT Wholesale I can't really do much more until we hear word back. What I can do is keep you updated via email as to what's going on since it seems we're coming to the end of this fault saga anyway. I'll check up on this case this afternoon as we're due to receive an update by then, and if there are any updates for you I'll send you another email with the news.
Kind regards,
Dean BTCare Forum Moderator

 

Good news at last  Smiley Very Happy

 

With the forum mods and the manager from India i an now feeling hopeful.

Thanks all. 

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Distinguished Sage
353 Views
Message 45 of 73

Re: Very Slow Broadband

hi thats great news glad things are coming to completion
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andy235
Contributor
320 Views
Message 46 of 73

Re: Very Slow Broadband

While waiting for a 7pm call from india i thought i would add another speedtest.

Cant get the BT speedtest to work today, so i have had to use another source.

 

383 Kbps Down

307 Kbps Up

 

I wish they would ring on time.

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Distinguished Sage
Distinguished Sage
317 Views
Message 47 of 73

Re: Very Slow Broadband

hope India don't get involved and it's left to the mods to get your connection fixed



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andy235
Contributor
316 Views
Message 48 of 73

Re: Very Slow Broadband

Im starting to beleve that.

When should i give up on India?.

 

 

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Distinguished Sage
Distinguished Sage
314 Views
Message 49 of 73

Re: Very Slow Broadband

If it was me I would have given up already on India as the mods have your problem in hand from reading Dean's email - but it is your choice



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andy235
Contributor
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Message 50 of 73

Re: Very Slow Broadband

I will give them until 10pm to call me, then i think another email to the mods is caled for.

Thanks again imjolly.

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