cancel
Showing results for 
Search instead for 
Did you mean: 
RyanP
Aspiring Contributor
639 Views
Message 1 of 14

Very Slow Broadband

For the last month i have been getting very poor speeds with my BT Unlimited package. I used to get around 3-5 Mbps which is just about alright but now i am getting 2 if i'm lucky. It says my maximum is 8Mbps on my exchange but i am getting so little. Why

 

ADSL settings
Connection speed 8.13MbGood 
  • Download speed1.94Mb
  • Upload speed0.35Mb
Could be improved

 

 

0 Ratings
13 REPLIES 13
RyanP
Aspiring Contributor
638 Views
Message 2 of 14

Re: Very Slow Broadband

My ADSL settings:

Connection information
Line state Connected
Connection time 1 day, 13:45:28
Downstream 8,128 Kbps
Upstream 448 Kbps
ADSL settings
VPI/VCI 0/38
Type PPPoA
Modulation ITU-T G.992.1
Latency type Fast
Noise margin (Down/Up) 10.8 dB / 22.0 dB
Line attenuation (Down/Up) 19.0 dB / 12.0 dB
Output power (Down/Up) 19.7 dBm / 11.8 dBm
Loss of Framing (Local) 0
Loss of Signal (Local) 0
Loss of Power (Local) 0
FEC Errors (Down/Up) 0 / 0
CRC Errors (Down/Up) 97 / N/A
HEC Errors (Down/Up) N/A / 0
Error Seconds (Local) 93

0 Ratings
RyanP
Aspiring Contributor
631 Views
Message 3 of 14

Re: Very Slow Broadband

 


FAQ
Results Image not loaded

 

1. Best Effort Test: -provides background information.

Download Speed
2.02 Mbps

0 Mbps 2 Mbps
Max Achievable Speed

Download speedachieved during the test was - 2.02 Mbps
For your connection, the acceptable range of speeds is 0.4 Mbps-2 Mbps.
Additional Information:
Your DSL Connection Rate :8.13 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 2 Mbps

0 Ratings
Guru
Guru
627 Views
Message 4 of 14

Re: Very Slow Broadband

Hi RyanP,

 

Your IP Profile is set to 2mbps due to many disconnections over a period of time, this coud have been due to manual resets of the homehub or could have also been caused by a random noise issue.

 

The IP Profile should automatically increase in 3 to 5 days time with a stable connection.

 

It is advised to keep the homehub/router switched on constantly and connected 24/7, as any restarts/disconnections or turning off of the router/homehub will make the dlm (exchange equipment) think there is a problem with your line and will either increase your noise margin, decrease your IP Profile, decrease your sync rate.

 

This is done automatically to stabilise the line.

 

If however the IP profile does not increase by 3+ days then come back here and we can look into the issue further.

 

If needed you can get your IP Profile manually reset by the BT Care Team, but you will need to have a 3+day stable connection first.

 

If there is another disconnection within the 3 to 5 day period for your IP profile to recover then the counter will start again and will have to wait another 3 to 5 days for the IP Profile to recover.

 

 

Cheers


jac_95 | BT.com Help Site | BT Service Status
Someone Solved Your Question?
Please let other members know by clicking on ’Mark as Accepted Solution’
Try a Search
See if someone in the community had the same problem and how they got it resolved.
0 Ratings
RyanP
Aspiring Contributor
580 Views
Message 5 of 14

Re: Very Slow Broadband

The IP profile has not improved:

 

Line state Connected
Connection time 5 days, 1:28:40
Downstream 8,128 Kbps
Upstream 448 Kbps
ADSL settings
VPI/VCI 0/38
Type PPPoA
Modulation ITU-T G.992.1
Latency type Fast
Noise margin (Down/Up) 11.7 dB / 22.0 dB
Line attenuation (Down/Up) 19.0 dB / 12.0 dB
Output power (Down/Up) 19.7 dBm / 11.8 dBm
Loss of Framing (Local) 0
Loss of Signal (Local) 0
Loss of Power (Local) 0
FEC Errors (Down/Up) 0 / 0
CRC Errors (Down/Up) 320 / N/A
HEC Errors (Down/Up) N/A / 0
Error Seconds (Local) 313

 

-----------------------------------------------------------------------

 

1. Best Effort Test: -provides background information.

Download Speed
1.77 Mbps

0 Mbps 2 Mbps
Max Achievable Speed

Download speedachieved during the test was - 1.77 Mbps
For your connection, the acceptable range of speeds is 0.4 Mbps-2 Mbps.
Additional Information:
Your DSL Connection Rate :8.13 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 2 Mbps

0 Ratings
Distinguished Sage
Distinguished Sage
573 Views
Message 6 of 14

Re: Very Slow Broadband

Profile stuck at 2mb and when mods read your posts they will offer help just remain connected


If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings
Moderator
Moderator
557 Views
Message 7 of 14

Re: Very Slow Broadband

Hi RyanP,

 

I can take a look at your connection. Please can you send me in your details using the link found in the "About Me" section of my profile?

 

Thanks

 

PaddyB

RyanP
Aspiring Contributor
542 Views
Message 8 of 14

Re: Very Slow Broadband

I have sent you the details.

0 Ratings
Distinguished Sage
535 Views
Message 9 of 14

Re: Very Slow Broadband

it may take 5/6 working days for the mod team to reply personally to you as your mail is now in there mail queue
RyanP
Aspiring Contributor
504 Views
Message 10 of 14

Re: Very Slow Broadband

Seems like it has been reset. my connection time is 0 Days and my ip profile has improved

0 Ratings