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Message 11 of 21

Re: Very frustrated at speed drop



thanks I might buy as posted earlier on, the error i get which drops my speed and connection seems to be resolved via the HG612 according to many others on the forum. 


Thanks again, 


P.S is it unlocked?

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Message 12 of 21

Re: Very frustrated at speed drop

Hi again,


Nope, the HG612 isn't unlocked.

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Message 13 of 21

Re: Very frustrated at speed drop


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Message 14 of 21

Re: Very frustrated at speed drop

IP profile has dropped again! Smiley Mad


IP Profile is now 52.27Mbps.


Please, can a mod look into this issue for me? Thanks.

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Message 15 of 21

Re: Very frustrated at speed drop

Hi Rottie,


I can take a look at your connection. Please send me in your details using the "Contact The Mods" link found in my profile.





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Message 16 of 21

Re: Very frustrated at speed drop

Message sent.

Thanks, Paddy.

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Message 17 of 21

Re: Very frustrated at speed drop

Hi Paddy,


Many thanks for the PM informing me of my mistake. 🙂

Unfortunately when I PM'd you earlier, there was no "Contact the Mods" link showing on your page, hence the PM was sent.


I've now sent you the PM via the correct channels and I look forward to hearing from you soon.


Thanks again.

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Message 18 of 21

Re: Very frustrated at speed drop

DLM's reduced my IP profile AGAIN! Smiley Mad


IP Profile is now 42.59Mbps


This is getting ridicilous. Any lower and I'll be on Infinity 1 speeds! 😞 WTH am I paying almost £60 a month to BT for?!? Smiley Mad

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Message 19 of 21

Re: Very frustrated at speed drop

Someone's unhappy at 54Mb/s.... mine has dropped (AGAIN!) to 0.13Mb/s.


Its optimum is 1.2.  I could live with that - not happily, but I could live with it. 0.1 just doesn't count as a service.


BT WILL not (NOT cannot) do anything about it.  All I hear is disputes between BT retail and BT wholesale.  I have spent countless hours on the phone to India, having my intelligence insulted and my patience tested way beyond breaking point.

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Message 20 of 21

Re: Very frustrated at speed drop

Just a quick update:


Openreach engineer attended today and decided to run a whole new line into my premises.

Apparently, the old cable which was used was internal cable, but ran along the outside of my block and was in frayed in multiple places, presumably from the sheathing rubbing against the brickwork, so he ran a new external cable up to my front door and then some fresh internal cable to my phone point, which he also renewed and then he requested a DLM reset on my line.


Below is a sample ping and traceroute to

Last login: Wed Mar 12 17:22:59 on ttys000
DS9:~ kev$ ping -c 10
PING ( 56 data bytes
64 bytes from icmp_seq=0 ttl=50 time=6.401 ms
64 bytes from icmp_seq=1 ttl=50 time=6.305 ms
64 bytes from icmp_seq=2 ttl=50 time=6.283 ms
64 bytes from icmp_seq=3 ttl=50 time=6.302 ms
64 bytes from icmp_seq=4 ttl=50 time=6.305 ms
64 bytes from icmp_seq=5 ttl=50 time=6.591 ms
64 bytes from icmp_seq=6 ttl=50 time=6.581 ms
64 bytes from icmp_seq=7 ttl=50 time=6.474 ms
64 bytes from icmp_seq=8 ttl=50 time=6.372 ms
64 bytes from icmp_seq=9 ttl=50 time=6.446 ms

--- ping statistics ---
10 packets transmitted, 10 packets received, 0.0% packet loss
round-trip min/avg/max/stddev = 6.283/6.406/6.591/0.109 ms
DS9:~ kev$ traceroute -I
traceroute: Warning: has multiple addresses; using
traceroute to (, 64 hops max, 72 byte packets
 1 (  0.599 ms  0.340 ms  0.245 ms
 2 (  5.151 ms  5.256 ms  5.452 ms
 3 (  5.753 ms  5.421 ms  5.501 ms
 4 (  6.239 ms  6.311 ms  6.008 ms
 5 (  5.942 ms  5.828 ms  5.724 ms
 6 (  6.065 ms  6.179 ms  6.057 ms
 7 (  6.195 ms  6.240 ms  5.947 ms
 8 (  13.774 ms  7.793 ms  8.213 ms
 9 (  6.306 ms  6.036 ms  6.254 ms
10 (  6.487 ms  6.712 ms  6.443 ms
11  * * *
12  * * *
13 (  7.823 ms  7.007 ms  6.747 ms
14 (  7.031 ms  7.241 ms  7.011 ms
15 (  6.650 ms  6.200 ms  5.969 ms

 and a speedtest


Looking good so far; no disconnects from what I can tell and most importantly, I'm back on fast path. Smiley Very Happy

I'll monitor the connection over the next couple of days, but fingers crossed DLM will leave me alone from now on. 🙂


Thanks to Paddy on the Mods team for getting the engineer out to me so quickly and also to the OR engineer for going above and beyond, replacing all the cabling. Smiley Happy

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