Im getting pings up to 1800+ and speeds as low as 0.12 mbps..My smart TV cant connect neither can my childrens i-pads or whatever theyre called.. Even when I connect the PC to the hub by a cable theres no improvement! Ive tried 'online chat' for help but theyre useless, Im utterly **** off with being told its my fault and to repeatedly check my connections ,sockets & cables etc. , theyre all fine!
Ive been with BT for just over a year and Im hacked off with the slow speeds and the poor customer service,I cant get through by phone ,I have to give up after waiting over 10- 20 mins each time.. ..How the heck can I get this sorted other than by leaving BT ?
Hi, and thanks.
Have you tried the quiet line test dial 17070 option 2 you should hear no noise if you can hear noise then it needs reporting to BT faults on 151 with no mention of broadband in the call are you connected to the test socket using a new filter
Yes, tried that with new filter. Not sure how quit the line should be - dead silent or a very faint ackground hiss/crackle?
f using a hub 4 locate these lines located in the hub logs Lines should look like this 19:11:29, 07 Nov. (2290101.460000) DSL noise margin: 7.00 dB upstream, 6.10 dB downstream 19:11:29, 07 Nov. (2290101.390000) DSL line rate: 448 Kbps upstream, 288 Kbps downstream
Well, I couldnt find the two lines related to DSL noise margin/DSL line rate...
. The problem (almost) corrected itself for a while during the day giving me a ping of around 72 and a download of around4-5 mbps, but its back with a vengance this evening - the wired test gave me ping 129. Download 0.12 😞
Unable to find any lines showing DSL noise or DSL line rate there at all .
On a good day I might get 4Mbps, even then only for part of the day..On a bad day (which is 90% of the time ) Im getting less than 1mbps.
Its impossible to watch Netflix so Ive had to cancel that..Its diffcult loading Facebook now thats filled with images ...Scrolling through websites takes forever..
Why oh why cant BT fix this?
The engineers been out twice, says everythings fine inside the house but theres no offer of checking the (overhead) outside lines or checking the lines to the nearest cabinet...
I'm seriously thinking of quitting BT but the fact that whoever I go with still has to provide a service through their copper wires makes me wonder if it'll help..
Is there a DIRECT number I can ring to speak to someone in England who isnt jusy troubleshooting from an Indian based PC screen? I just took this screenshot!
in order for the forum members to help please can you post the adsl stats from your router you may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or if HH4/5 then go to troubleshooting then logs and you are looking for 2 line together when hub last connected to internet and they will show your connection speed and noise margin or if netgear enter 192.168.0.1). Then run btspeedtester (MAC users may have problems). when first test completes then run diagnostic test and post the results ( do not reset the router). Must be done with wired connection
can you enter your phone number and post results. https://www.btwholesale.com/includes/adsl/main.html See if still same as before where you had fibre conenction available
are you connected directly via a filter to the NTE5 master or test socket or to somewhere else? Is the master the only phone socket in your home?
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
Someone may then be able to offer help/assistance/suggestions to your problem