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CL80
Beginner
491 Views
Message 1 of 9

Very low broadband speeds

Hi,

 

I wonder if anyone can help.  I've been with BT for a couple of months now (With Home Hub 3) and everything was fine until the start of this week with the speed of my broadband suddenly went through the floor.  Usually I was getting around 2 MBps but now the tests are showing at around 200KBps!  I've tried the test at various times through the day and the results are similar, my local exchange is showing as green and there's been no reported problems.

 

I'm connected to the hub with an Ethernet cable and hadn't made any changes to my PC before this happened.

 

I talked through the problem with one of the online advisers on the BT website and they ran a line test and confirmed everything was fine with the line.

 

I've copied in my Hub details and the Speed test report.  They seem to indicate my line's top speed is set at 250 KBps but I don't know why.  I'd be grateful for any help or suggestions.

 

Thanks

 ADSL Line Status

Connection information
Line state:
Connected
Connection time:
0 day, 01:01:13
Downstream:
283 Kbps
Upstream:
1,064 Kbps

ADSL settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.5 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
7.8 dB / 5.3 dB
Line attenuation (Down/Up):
50.5 dB / 29.3 dB
Output power (Down/Up):
0.0 dBm / 12.6 dBm
FEC Events (Down/Up):
9067 / 10
CRC Events (Down/Up):
0 / 1
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
Loss of Link (Remote):
0
HEC Errors (Down/Up):
0 / 1
Error Seconds (Local/Remote):
0 / 1

 

 FAQ 


Test1 comprises of two tests

1. Best Effort Test:  -provides background information.

 Download  Speed 
 186 Kbps 
   
0 Kbps 250 Kbps
Max Achievable Speed 

 Download speedachieved during the test was - 186 Kbps
 For your connection, the acceptable range of speeds is 100-250 Kbps.
 Additional Information:
 Your DSL Connection Rate :283 Kbps(DOWN-STREAM), 1064 Kbps(UP-STREAM)
 IP Profile for your line is - 249 Kbps 

2. Upstream Test:  -provides background information.

 Upload Speed 
 808 Kbps 
   
0 Kbps 1064 Kbps
Max Achievable Speed 

>Upload speed achieved during the test was - 808 Kbps
 Additional Information:
 Upstream Rate IP profile on your line is - 1064 Kbps 


We were unable to identify any performance problem with your service at this time.
It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly.
If you continue to encounter a problem with a specific server, please contact the administrator of that server in the first instance.

 
 

 

 

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8 REPLIES 8
john46
Distinguished Sage
478 Views
Message 2 of 9

Re: Very low broadband speeds

Have you tried connecting to the test socket at the rear of the master socket Test Socket.jpg

Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal

also you could try the hints given by poster RogerB in this link they may help http://community.bt.com/t5/BB-in-Home/Poor-Broadband-speed/m-p/14217#M8397

Then someone here may be able to help and offer more advice.


This is a customer to customer self help forum the only BT presence here are the forum moderators

CL80
Beginner
469 Views
Message 3 of 9

Re: Very low broadband speeds

Hi John

 

Thanks for getting back to me.  The problem I have is that my HomeHub is not connected to the master socket which is in my living room.  My home hub is in a second socket next to my pc in my spare room.

 

I could connect the hub to the test socket but could only then connect it wirelessly to my PS3 as cable wont reach to my PC...  Do you think this would be worth trying?

 

I tried the quiet line test and there was no noise on the line.  I've had a look at RogerB's post but I'm still puzzled as I never had similar problems with my previous broadband supplier using the same layout.  I have tried various filters as well but with no joy.

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imjolly
Distinguished Sage
Distinguished Sage
455 Views
Message 4 of 9

Re: Very low broadband speeds

If you were able to connect to the test socket this would eliminate any problems caused by your internal wiring.  with your attenuation and a good line I would expect a connection speed of 4/4.5mb.

 

have you removed the orange bellwire from terminal 3 in all sockets as this can cause noise on your connection  http://www.filesaveas.com/jarviser/index.html



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CL80
Beginner
434 Views
Message 5 of 9

Re: Very low broadband speeds

Hi

 

Thanks for the tips.

 

I've managed to borrow a laptop so will try connecting that directly to the test circuit first of all to see if that helps.

 

Will then have a look at the bellwire if there's no improvement.  I'm just puzzled as to why this has only started happening recently when everything was working fine for the last couple of months.  Do BT ever limit a line for any reason?!

 

Will post here later to let you know how I get on..

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john46
Distinguished Sage
427 Views
Message 6 of 9

Re: Very low broadband speeds

the only thing that happens on a line is an increase in noise margin or a reduction of IP Profile both reduce speed when noise is a problem your noise margin is a little high but nothing to worry about at this time and your ip profile is correct for your current connection speed once you have connected your hub to the test socket please run both the speed test an your hubstats again and post back the results we can then advise further
CL80
Beginner
412 Views
Message 7 of 9

Re: Very low broadband speeds

Here's the results from being connected directly to the test socket.  Pretty much the same I'm afraid:  I don'y know why it's saying the max is now 250kbps

 

FAQ 


Test1 comprises of two tests

1. Best Effort Test:  -provides background information.

 Download  Speed 
 202 Kbps 
   
0 Kbps 250 Kbps
Max Achievable Speed 

 Download speedachieved during the test was - 202 Kbps
 For your connection, the acceptable range of speeds is 100-250 Kbps.
 Additional Information:
 Your DSL Connection Rate :283 Kbps(DOWN-STREAM), 1148 Kbps(UP-STREAM)
 IP Profile for your line is - 249 Kbps 

2. Upstream Test:  -provides background information.

 Upload Speed 
 935 Kbps 
   
0 Kbps 1148 Kbps
Max Achievable Speed 

>Upload speed achieved during the test was - 935 Kbps
 Additional Information:
 Upstream Rate IP profile on your line is - 1148 Kbps 


We were unable to identify any performance problem with your service at this time.
It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly.
If you continue to encounter a problem with a specific server, please contact the administrator of that server in the first instance.

Please visit FAQ section if you are unable To understand the test results.
 

 

ADSL Line Status
Connection informationLine state:  Connected  
Connection time:  0 day, 01:06:02  
Downstream:  283 Kbps  
Upstream:  1,148 Kbps  


  ADSL settings 

VPI/VCI:  0/38  
Type:  PPPoA  
Modulation:  G.992.5 Annex A  
Latency type:  Interleaved  
Noise margin (Down/Up):  10.3 dB / 5.8 dB  
Line attenuation (Down/Up):  48.5 dB / 28.1 dB  
Output power (Down/Up):  0.0 dBm / 12.6 dBm  
FEC Events (Down/Up):  1111 / 0  
CRC Events (Down/Up):  0 / 1  
Loss of Framing (Local/Remote):  0 / 0  
Loss of Signal (Local/Remote):  0 / 0  
Loss of Power (Local/Remote):  0 / 0  
Loss of Link (Remote):  0  
HEC Errors (Down/Up):  0 / 1  
Error Seconds (Local/Remote):  0 / 1  

 

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john46
Distinguished Sage
408 Views
Message 8 of 9

Re: Very low broadband speeds

Hi I suggest you contact the forum mods they should be able to get your problem sorted for you this is a link to them
http://bt.custhelp.com/app/contact_email/c/4951
they normally reply by email or phone directly to you within 72 hours

They are a UK based BT specialist team who have a good record at getting problem
CL80
Beginner
405 Views
Message 9 of 9

Re: Very low broadband speeds

Thanks for the help John.  I've done just that.  Hopefully they can get to the bottom of it.

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