I've been experiencing very slow upload speeds for the past month. I used to get 10-15Mbps for the past 2 years, but in the past few weeks I have struggled to get over 1Mbps.
I have reported this to BT but have been told Upload Speed is not guaranteed and they will not admit there is a fault. I eventually got them to replace my Home Hub 5 after I was told there was a fault with it, but I have had the new router in for 3 days now and I am still experiencing very slow upload speeds.
Does this look like a line issue? What can I do to resolve this?
After the Quiet Line Test a fault was detected on my line. I received text this morning to say the fault was repaired. I've reset my Home Hub and left it all day. My upload speed remains the same - around 1Mbps.
I'm not sure where to go from here? I need a fast upload speed for my job, for connecting with my offices VPN and transferring files.
I reported the fault again last week and BT told me they would have it fixed in a few days. I got a text saying the fault was repaired but nothing has changed. I can't get over 1Mbps Upload speed.
Am I being throttled? It's a steady (lack of) speed. The upload doesn't fluctuate the way my Download speed does. This is getting really frustrating. I'm honestly wondering how soon I can switch to Virgin at this stage.
@madonkey I'm sorry about the problems with your connection, if you need any help please use the 'click here to contact the mods' link in my forum profile to send in your details. You can find the link by clicking on my username.