Very short disconnects

[SteveBB]

OK, I'll be sure to do another test when it starts then, it's not all the time but it's enough to really annoy me. I'm used to having a really stable connection but for the last month? it just hasn't been.

[SteveBB]

OK it just happened again and I did a line test and there was a very feint, intermitant crackle. I'm going to report it now.

EDIT: I did the automated line test and it said it couldn't find a problem, but there was definitely a faint crackle on the line. I used a corded phone. What should I do now?

[Keith_Beddoe]

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@SteveBB wrote:

OK it just happened again and I did a line test and there was a very feint, intermitant crackle. I'm going to report it now.

EDIT: I did the automated line test and it said it couldn't find a problem, but there was definitely a faint crackle on the line. I used a corded phone. What should I do now?

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You have a high resistance line fault somewhere which will need to be looked at. It could be a corroded crimp connector in the cabinet, or something similar. A line test will not show it.

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.

[PaddyB]

Hi @SteveBB,

I'll be able to take a look at your connection and run a few checks on your line. You can send me in your details using the "Contact The Mods" link found in my profile.

Thanks

PaddyB

[SteveBB]

Thanks very much @Keith_Beddoe for the referal and @PaddyB for responding, I have sent an email using the link in your profile.