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DannyCope37
Newbie
401 Views
Message 1 of 6

Very slow broadband. Please help.

Hello, I am suffering from extremely slow broadband as of last night and today. Normally I have no issues with it, but at the moment it is taking the best part of 5 minutes to load a webpage. I did a speed checker and got the results of 

Download speed - 816 kbps

Upload speed - 441 kbps

I have limited knowledge of internet speeds so can anybody tell me if this is bad or good, I'm guessing the latter. 

Anybody know why this might be happening?

Thanks in advance.

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5 REPLIES 5
gouledw
Recognised Expert
372 Views
Message 2 of 6

Re: Very slow broadband. Please help.

Hello :),
Can you please post your ADSL stats by following this direct link; http://192.168.1.254/index.cgi?active_page=9116 << it only works if you have a Home Hub 3.0 and remember to type your password in! 

Also we need a speedtest just to have a look and make sure everything's okay? Use this link http://bit.ly/o8qqQ9 as it will also help you diagnose and give you a list of solutions afterwards to help you diagnose your problems if it thinks there is a problem. Could you please also copy and paste the results from the White/Black/Green pop out page including your IP profile, DSL Connection Rate and speed achieved during test.   We need a test from here to show your IP Profile.

Run a line test to determine if or not it is an external problem: http://bit.ly/tgwip

Can you also confirm if you're connected at the master socket or an extension? And what your type your master socket is according to this picture
Screen Shot 2011-09-01 at 14.30.20.jpg

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DannyCope37
Newbie
367 Views
Message 3 of 6

Re: Very slow broadband. Please help.

Ok, just doing these things now. Will post results shortly. Thanks.


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DannyCope37
Newbie
363 Views
Message 4 of 6

Re: Very slow broadband. Please help.

These are the stats.

ADSL 

Downstream9,972 Kbps
Upstream1,024 Kbps
Connection time0 days, 0:01:23
Data transmitted145.00 KB
Data received195.00 KB

 

The speedtest is not working at the moment is says.

 

It is connected at the master socket and is a NTE5 socket.

Thanks again.

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Distinguished Sage
358 Views
Message 5 of 6

Re: Very slow broadband. Please help.

Hi can you please keep trying the speed test as there is information there that we need to advise further
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gouledw
Recognised Expert
358 Views
Message 6 of 6

Re: Very slow broadband. Please help.

Hi DannyCope37,
Would be helpful if you could post the full stats including Line Attenuation, SNR Margin, and including the errors. Im taking it you have a Home Hub version 1? As it looks like your on ADSL2+ and the hubs don't have a very good reputation for working on that technology due to their age.
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