We've had a line fault for the past 2 weeks or so which caused us terrible crackling on the line. Prior to this we always had 4-5Mbps consistently, since having the line fault it dropped to 0.45Mbps. Today the fault has been fixed and the line is completely clear however we are still stuck on the same internet speed of 0.45Mbps. I've called the customer help line and they were completely unhelpfull and could not tell me what IP profile I am currently on (first they said it was a security issue!!) then they said they could not see. In reality I just don't think they had a clue.
Can anyone on here reset my IP profile for me please?
My current sync speed is now back up 4.906Mbps Down and 448Kbps Up (I have a BT Hub 4) so this points to me to it being the IP profile only at fault.
As well as the frustration of having virtually unusable internet we also have a signal booster that runs through the internet as we have no mobile signal in the house so it really is urgent we get it sorted as I've already missed 2 important calls because of not having a working mobile.
|18:45:30, 06 Sep.||( 91.220000) DSL noise margin: 22.00 dB upstream, 9.00 dB downstream|
|18:45:30, 06 Sep.||( 91.150000) DSL line rate: 448 Kbps upstream, 5024 Kbps downstream|
BT Speedtest results
1. Best Effort Test: -provides background information.
|0 Mbps||0.5 Mbps|
Max Achievable Speed
| Download speedachieved during the test was - 0.48 Mbps|
For your connection, the acceptable range of speeds is 0.05 Mbps-0.5 Mbps.
Your DSL Connection Rate :5.02 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 0.5 Mbps