welcome to the BT community forum where customers help customers and only BT employees are the forum mods
in order for the forum members to help please can you run btspeedtester (MAC users may have problems). when first test completes then run diagnostic test and post the results ( do not reset the router).
are you connected directly via a filter to the NTE5 master or test socket or to somewhere else? Is the master the only phone socket in your home?
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
Someone may then be able to offer help/assistance/suggestions to your problem
From those ADSL stats it looks like your are on ADSL Max. However, if you really had an Upstream speed of 2Mbps you must have been on ADSL2 or 2+.
I'm sure the CL's will be able to help you once they get on here.
on these stats you cant get a 2mb up speed a 2mb upspeed would need you to be on a fibre connection.
try entering your phone number and post results remember to delete number https://www.btwholesale.com/includes/adsl/main.html
try test socket and repost stats please
all the reset have increased your noise margin and dropped you connection speed
are you connected to test socket? did you try quiet line test?
never seen results from the checker that showed upstream like you have shown as you are on adslmax the max up speed is 448kbps as I said you cannot get 2mb up speed unless on fibre and you don't appear to have fibre available