My home broadband is running very slow, it is a BT line running into the house, a microfilter plugged into the box with the only corded telephone in the house and a belkin router plugged into it.
The phone is also a bit crackly and sometimes disconnects the internet if picked up, so by looking at threads on here, I removed the bottom half of the box on the wall and tried plugging the phone directly into the test socket, and it worked great with no crackle. But when I plug the microfilter back into the main box sometimes the router takes about 5 attempts of re-wiring everything before it connects. I looked at the 4 gold pins inside the bix that screws off the box and one is very corroded, and has pretty much snapped off. So then I plugged the microfilter directly into the test socket and it connects first time, but is very slow.
So basically, sometimes the internet works when connected to main box, but mostly doesnt connect - so does this indicate a problem with the bit that screws off. And even though the Internet connects first time when plugged into the test socket, it is still giving me slow speeds. (0.37 Mb/s download and 0.36 Mb/s upload).
I hope that is explained well enough, I can expand on any points if required.
I did this, they said plug the phone straight into the test connector (the one inside the box when you remove the screws to take off the front plate) and then they phoned back. As the phone worked perfectly when this happened they said it wasn't their line and a BT engineer would cost £128 or something, and recommended contacting a local electrician.
try advice here
and to test line for noise do this
dial 17070 option 2 and listen - should hear nothing
best done with old type analogue phone digital will do but may have slight hiss
do not use home hub phone
@Cameron - No telephone extentions
@Hamish - I have done the 17070 line test with a corded phone, when plugged into the test port behind the main box there is no noise however when plugged into the main faceplate, there is slight buzzing on the phone.
I can pretty much see that the face plate is faulty as the gold pins in there are corroded, however when plugging the microfilter into the test socket I am still getting the same slow speeds as before. So does this indicate a problem other than the face plate?
I have tried new microfilters, along with new telephone/adsl wires, and a new router so can pretty much guarantee it's not my equipment after the box on the wall that is faulty.
So who do you suggest I contact? Bt Broadband support? What should I say to them? My connection is "banded" and I somehow need to get out of that?
As my contract is up, I could also switch so sky broadband/line rental, if I do this will the speed be normal or will the problem on the line still exist? I'd like to solve the problem before considering switching.
Thanks for your help Cameron