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petewalburn
Aspiring Contributor

on ‎02-02-2021 12h04

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Message 11 of 13

Re: Very slow broadband - options?

OK, what about the Universal Service Obligation where if I cannot get 10Mbs down and 1Mbps up, I can request an upgraded connection?

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Keith_Beddoe
Distinguished Sage
Distinguished Sage

‎02-02-2021 12h11 - edited ‎02-02-2021 12h12

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Message 12 of 13

Re: Very slow broadband - options?

@petewalburn wrote:

OK, what about the Universal Service Obligation where if I cannot get 10Mbs down and 1Mbps up, I can request an upgraded connection?

That would only be a 4G mobile connection, and you would have to be in a good coverage area.

https://www.bt.com/broadband/USO

https://www.ofcom.org.uk/phones-telecoms-and-internet/advice-for-consumers/broadband-uso-need-to-kno...

 

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imjolly
Distinguished Sage
Distinguished Sage

on ‎02-02-2021 12h11

571 Views
Message 13 of 13

Re: Very slow broadband - options?

do you have a good mobile signal and can get 4g  what speed do you get on 4g as that also counts for USO



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