Very slow broadband speed

[Cdcire]

Only getting 29kbps download and 23kbps upload. Have been for the past few days now.


My ADSL stats are as follows;


ADSL Line Status

Connection Information

Line state: Connected
Connection time: 0 days, 00:43:22
Downstream: 1.656 Mbps
Upstream: 448 Kbps

ADSL Settings

VPI/VCI: 0/38
Type: PPPoA
Modulation: G.992.1 Annex A
Latency type: Interleaved
Noise margin (Down/Up): 7.3 dB / 20.0 dB
Line attenuation (Down/Up): 53.6 dB / 30.5 dB
Output power (Down/Up): 18.3 dBm / 12.3 dBm
FEC Events (Down/Up): 337021595 / 4272
CRC Events (Down/Up): 1420982 / 3890
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
HEC Events (Down/Up): 4913481 / 8843
Error Seconds (Local/Remote): 77555 / 7458




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I reset my connection time this evening. It was at 5 or 6 days before this.

Anyone know what I do do?

[john46]

Hi Welcome to the community forums

Here is a basic guide to getting help from the community members done by CL Keith Please read through the link posted http://forumhelp.dyndns.info/speed/first_steps.html

once you have posted the information asked for then the community members can help you more

Thank You

This is a customer to customer self help forum the only BT presence here are the forum moderators

[john46]

you have a very high number of errors suggesting a noise problem on your line please use the link above and post back the information asked for

[imjolly]

can you run  btspeedtester  and  when first test completes then run diagnostic test and post the results .


are you connected directly via a filter to the NTE5 master or test socket or to somewhere else? Is the master the only phone socket in your home?

Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal

Someone may then be able to offer help/assistance/suggestions to your problem