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dangerm47
Aspiring Contributor
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Message 1 of 11

Very slow broadband sppeds query

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HI

 

Anyone could advise me please had option3 broadband unlimited 20meg but since friday after it was installed been getting less than 1.5 meg and on occassion get 1816 kbs

 

Have been advised by BT help desk that it takes 10 days for it to stabilise with a correct higher speed

 

I am not sure about this as I have ran the speed test

 

 

Download  Speed

 

1816 Kbps

 

 

 

 

0 Kbps

2000 Kbps
Max Achievable Speed

 

 Download speed achieved during the test was - 1816 Kbps
 For your connection, the acceptable range of speeds is 400-2000 Kbps.
 Additional Information:
 Your DSL Connection Rate :5088 Kbps(DOWN-STREAM), 416 Kbps(UP-STREAM)
 IP Profile for your line is - 2000 Kbps

 

 

can anyone advise me why it says ip profile 2000 kbps as it means to me that my line is capped to only accept speeds up to 2000

 

Or should I ride it out till next sunday when 10 days are up to see if there is a change.

 

this is info from my hub 3

 

 
ADSL Line Status
Connection Information
Line state:Connected
Connection time:1 days, 00:58:08
Downstream:4.969 Mbps
Upstream:416 Kbps
 
ADSL Settings
VPI/VCI:0/38
Type:PPPoA
Modulation:G.992.1 Annex A
Latency type:Fast
Noise margin (Down/Up):7.0 dB / 7.0 dB
Line attenuation (Down/Up):35.4 dB / 31.5 dB
Output power (Down/Up):19.7 dBm / 12.1 dBm
FEC Events (Down/Up):0 / 0
CRC Events (Down/Up):1174 / 26
Loss of Framing (Local/Remote):0 / 0
Loss of Signal (Local/Remote):0 / 0
Loss of Power (Local/Remote):0 / 0
HEC Events (Down/Up):1616 / 0
Error Seconds (Local/Remote):18965 / 312

 Looks as if the HUB as had a restart automatically as I have had it on since friday afternoon

 

 

Please can someone advise me please

 

 

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10 REPLIES 10
reme8488
Aspiring Expert
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Message 2 of 11

Re: Very slow broadband sppeds query

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You are in your initial 10 day stabilisation period (as you know), which means your line will see various resyncs of the line to find the fastest, but most stable sync rate for your line.  You will see various IP profiles (speeds depending on your sync rates) over the 10 day period.  At the moment your IP profile, speeds and sync rates are as they should be by the looks of things.

 

At the end of the day you will have to wait the 10 days and then see what your line IP profile is.  After that if things aren't right you can ask for the line to be looked at.

 

Hope this helps & welcome to the forums Smiley Happy

Kind regards... Tom

BT Infinity2:
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dangerm47
Aspiring Contributor
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Message 3 of 11

Re: Very slow broadband sppeds query

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Cheers but with it showing the smae profile speed form day one it snot change any as I expected when do you start seeing a little increase if router is talking to the exchnage etc

I would expect by now day 3 and a half it to have changed

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reme8488
Aspiring Expert
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Message 4 of 11

Re: Very slow broadband sppeds query

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@dangerm47 wrote:

Cheers but with it showing the smae profile speed form day one it snot change any as I expected when do you start seeing a little increase if router is talking to the exchnage etc

I would expect by now day 3 and a half it to have changed


The 10 day initial stabilisation period will see your line resyncing at various times throughout the period from what I remember.  You will be resynced as and when basically and there's little you can do about anything until the 10 days are up.  Then you can get onto the mods here (I would contact them before ringing support as they seem to produce better results from what I have seen).  It's a case of waiting and being patient I'm afraid.

Kind regards... Tom

BT Infinity2:
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dangerm47
Aspiring Contributor
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Message 5 of 11

Re: Very slow broadband sppeds query

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Thank you to all it is day 9 and i have these results speed as increased a little



Test1 comprises of Best Effort Test: -provides background information.

Download Speed
3658 Kbps

0 Kbps 7150 Kbps
Max Achievable Speed

Download speedachieved during the test was - 3658 Kbps
For your connection, the acceptable range of speeds is 600-7150 Kbps.
Additional Information:
Your DSL Connection Rate :6016 Kbps(DOWN-STREAM), 416 Kbps(UP-STREAM)
IP Profile for your line is - 4000 Kbps

Would expect more neighbours have 7 meg
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Distinguished Sage
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Message 6 of 11

Re: Very slow broadband sppeds query

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HI every line varies in what connection speed you'll get depends on its attenuation which is controlled by its length and routing i get a steady 13MB here and my next-door neighbour only gets 11 we are both with bt there is nothing that really can be done about it it is down to the laws of physics you currently have a 6MB connection
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dangerm47
Aspiring Contributor
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Message 7 of 11

Re: Very slow broadband sppeds query

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Hi cheers for that but my spped is actual 3.5 mb not 6mb the downstream isnt an indication of speed received talked with BT on this and advised of true speed indicaters 3.5mb after 10 days next door has 8mb constanstant.

 

 

Did a winsock release and got 6.5then after 5 mins dropped to 3.5 again waiting for 31st march for 21cn where advised will get a guarenteed 14mb not drop off

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Geoff93
Recognised Expert
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Message 8 of 11

Re: Very slow broadband sppeds query

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Now that you are out of your 10 day training period you could post your stats and a speed test result and someone will take another look for you.

Given your distance from the exchange you will be very lucky to get 14mb - your attenuation figure suggests more like 10mb.
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dangerm47
Aspiring Contributor
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Message 9 of 11

Re: Very slow broadband sppeds query

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 Download  Speed

 2773 Kbps

  

0 Kbps 7150 Kbps

Max Achievable Speed

 

 Download speedachieved during the test was - 2773 Kbps

 For your connection, the acceptable range of speeds is 600-7150 Kbps.

 Additional Information:

 Your DSL Connection Rate :4288 Kbps(DOWN-STREAM), 384 Kbps(UP-STREAM)

 IP Profile for your line is - 3500 Kbps

 

so still getting 3.5mb

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dangerm47
Aspiring Contributor
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Message 10 of 11

Re: Very slow broadband sppeds query

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ADSL Line Status

Connection Information

Line state: Connected

Connection time: 0 days, 00:16:13

Downstream: 6.25 Mbps

Upstream: 416 Kbps

 

 

ADSL Settings

VPI/VCI: 0/38

Type: PPPoA

Modulation: G.992.1 Annex A

Latency type: Interleaved

Noise margin (Down/Up): 6.0 dB / 6.0 dB

Line attenuation (Down/Up): 35.0 dB / 31.5 dB

Output power (Down/Up): 19.8 dBm / 12.2 dBm

FEC Events (Down/Up): 33348 / 252

CRC Events (Down/Up): 2 / 0

Loss of Framing (Local/Remote): 0 / 0

Loss of Signal (Local/Remote): 0 / 0

Loss of Power (Local/Remote): 0 / 0

HEC Events (Down/Up): 8 / 0

Error Seconds (Local/Remote): 2 / 0

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