cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Highlighted
Aspiring Contributor
6,428 Views
Message 1 of 4

Very slow connection speed

I would guess that this latest poor connection speed is down to the snow but it's never really been fully stable. I tried a restart yesterday but it didn't change anything, then a reset which helped for a few hours although I did have some random drop outs. Again today I log on to find this;

 

Download speedachieved during the test was - 70 Kbps
 For your connection, the acceptable range of speedsis 2000-7150 Kbps.
 Additional Information:
 Your DSL Connection Rate :14718 Kbps(DOWN-STREAM), 1107 Kbps(UP-STREAM)
 IP Profile for your line is - 5500 Kbps

 

Upload speed achieved during the test was - 83 Kbps
 Additional Information:
 Upstream Rate IP profile on your line is - 1107 Kbps

 

Line state                           Connected

Connection time                  0 days, 11:10:10

Downstream                       14,719 Kbps

Upstream                           1,107 Kbps

 

ADSL settings

VPI/VCI                              0/38

Type                                  PPPoA

Modulation                          ITU-T G.992.5

Latency type                       Interleaved

Noise margin (Down/Up)       9.7 dB / 6.3 dB

Line attenuation (Down/Up)  25.0 dB / 12.9 dB

Output power (Down/Up)     0.0 dBm / 12.7 dBm

Loss of Framing (Local)          271

Loss of Signal (Local)             23

Loss of Power (Local)            0

FEC Errors (Down/Up)           0 / 4294967264

CRC Errors (Down/Up)          902 / 2147480000

HEC Errors (Down/Up)          nil / 0

Error Seconds (Local)           1003

0 Ratings
3 REPLIES 3
Highlighted
Contributor
6,410 Views
Message 2 of 4

Re: Very slow connection speed

your noise and attenuation are relatively low, but you are showing lots of errors

 

an IP profile of 5500 shows that the equipment has had to slow your connection to try to maintain a conneciton

a result of 70K on a 5500 line is awful

 

have you always had connection issues or something recent?

 

you definitely need to log a call to get someone to take a look at the issue

 

the end result might actually be that they force your speed lower to cut out the errors, but in your case it sounds like a 4mb connection might be preferable to an 83K connection

0 Ratings
Highlighted
Distinguished Sage
Distinguished Sage
6,401 Views
Message 3 of 4

Re: Very slow connection speed

you have a 14mb connection but the disconnections and your resets have resulted in your profile dropping to 5000. THis will recover in 3/5 days if you can stay connected 24/7.

 

However the real rpoblem is your throughput/download which is rubbish for your current profile never mind your correct profile.  You need mod assistance to sort it and should send an email with your account and phone number and a link back to this thread  forum.moderation.team@bt.com



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings
Highlighted
Aspiring Contributor
6,295 Views
Message 4 of 4

Re: Very slow connection speed

So an update on the problem, it got a bit better for a week or 2 but now I've got a similar problem again. I regularly get drop outs on the broadband connection for around 30 seconds (the lights stay blue from what I've seen), this mostly seems to happen when I use anything heavy such as any games on my pc/xbox and sometimes videos. My download speed has also gone a lot lower, used to have around 14000kbps during speed tests.

 

I've had 3 phone calls to BT "India" over the last week or 2 and each time the exact same convo. After the usual stuff, they claim (on all 3 phone calls) that the problem will be fixed now and of course it never has.

 

Looking at other posts with similar problems I thought it maybe a fault with the hub, since there's no interference (also tried every wireless channel and have inSSIDer) and the line is fine according to them but a hub fault never crossed their minds when I called even when I suggested it.

 

Download speedachieved during the test was - 4954 Kbps
 For your connection, the acceptable range of speedsis 4000-21000 Kbps.
 Additional Information:
 Your DSL Connection Rate :15513 Kbps(DOWN-STREAM), 1095 Kbps(UP-STREAM)
 IP Profile for your line is - 13000 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 16.39:28.51:55.1 (SBE:NBE:PBE)
These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic.

The results of this test will vary depending on the way your ISP has decided to use these traffic classes.

 

Upload speed achieved during the test was - 902 Kbps
 Additional Information:
 Upstream Rate IP profile on your line is - 1095 Kbps

 

Line state                           Connected

Connection time                  2 days, 1:35:32

Downstream                        15,513 Kbps

Upstream                            1,095 Kbps

 

VPI/VCI                              0/38

Type                                  PPPoA

Modulation                          ITU-T G.992.5

Latency type                      Interleaved

Noise margin (Down/Up)       9.0 dB / 6.2 dB

Line attenuation (Down/Up) 25.0 dB / 12.7 dB

Output power (Down/Up)    0.0 dBm / 12.4 dBm

Loss of Framing (Local)         10

Loss of Signal (Local)            1

Loss of Power (Local)           0

FEC Errors (Down/Up)          0 / 4294967173

CRC Errors (Down/Up)          759 / 2147480000

HEC Errors (Down/Up)          nil / 0

Error Seconds (Local)           888


0 Ratings