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Distinguished Sage
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Message 41 of 44

Re: Very slow download speed after 1 month of 8-9mb Download

ok post back in 3 days please
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dunners
Aspiring Contributor
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Message 42 of 44

Re: Very slow download speed after 1 month of 8-9mb Download

The line keeps disconnecting even though the router is connected to the test socket.

 

Now the connection time has gone to 6hours again as shoiwn

 

Please advise, as this is very frustrating having such a poor download speed as we are paying for the very best package.

 

Thanks

Connection time:0 days, 06:30:42
Downstream:2.212 Mbps

Upstream:

1.125 Mbps
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Distinguished Sage
165 Views
Message 43 of 44

Re: Very slow download speed after 1 month of 8-9mb Download

as you have tried everything to get a stable connection and you are still having problems contract the mods and get them to check the line and if needed get an engineer out
this is a link to them
http://bt.custhelp.com/app/contact_email/c/4951
they normally reply by email or phone directly to you within 3 working days

They are a UK based BT specialist team who have a good record at getting problems solved
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dunners
Aspiring Contributor
163 Views
Message 44 of 44

Re: Very slow download speed after 1 month of 8-9mb Download

OK, thank you for the guidance

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