cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Minimix
Beginner
1,578 Views
Message 1 of 23

Very slow download speeds on Desktop

I've Had bt Infinity for nearly 3 weeks and for the laptops they always run between 15-37mb/s however my desktop pc is running at 0.5mb/s and I've tried searching online for ways to fix it, any advice on what computer settings I may need to change

Tags (3)
0 Ratings
22 REPLIES 22
mitchy
Aspiring Expert
1,565 Views
Message 2 of 23

Re: Very slow download speeds on Desktop

My connection has dropped today aswell, not getting pass 6mb 

0 Ratings
Distinguished Expert
1,562 Views
Message 3 of 23

Re: Very slow download speeds on Desktop


@Minimix wrote:

I've Had bt Infinity for nearly 3 weeks and for the laptops they always run between 15-37mb/s however my desktop pc is running at 0.5mb/s and I've tried searching online for ways to fix it, any advice on what computer settings I may need to change


Is that wired or wifi ?

0 Ratings
Distinguished Expert
1,561 Views
Message 4 of 23

Re: Very slow download speeds on Desktop


@mitchy wrote:

My connection has dropped today aswell, not getting pass 6mb 


Is that wired or wifi?

0 Ratings
mitchy
Aspiring Expert
1,553 Views
Message 5 of 23

Re: Very slow download speeds on Desktop

Wired, i usually get around 37mb but after a restart of the modem the speed is getting worst, down to 3mb now

0 Ratings
Distinguished Expert
1,549 Views
Message 6 of 23

Re: Very slow download speeds on Desktop

What does the BT speedtester say your IP Profile is?
0 Ratings
Minimix
Beginner
1,544 Views
Message 7 of 23

Re: Very slow download speeds on Desktop

wireless

0 Ratings
mitchy
Aspiring Expert
1,540 Views
Message 8 of 23

Re: Very slow download speeds on Desktop

38000kp
0 Ratings
Minimix
Beginner
1,540 Views
Message 9 of 23

Re: Very slow download speeds on Desktop

thing is in my house we have 3 laptops and 2 pc's on all 3 laptops they range from 20-37 mb/s and on one of the pc's it also goes up to 37mb/s however one of the pc's goes a max of 0.5mb/s. When we called bt they said it may be becasue of the distance but my laptop was in the same room and it ran at 30mb/s. I have no idea why the pc is running so slow

0 Ratings
Distinguished Sage
1,538 Views
Message 10 of 23

Re: Very slow download speeds on Desktop

It must be something to do with that computer. Try disabling the firewall?

 

Or it could have a knackered network card/wireless adaptor.

If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the the reply answers your question then please mark as ’Mark as Accepted Solution’