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Message 1 of 2

Very slow internet speed

Hello - I have recently upgrade my BT from Fibre to Halo1, and I have had a very slow internet access. It's very hard to speak to any BT engineer via the telephone call.  Does anyone in the community have the similar experience or know the contact number so that I can contact them. 

Many thanks


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Message 2 of 2

Re: Very slow internet speed

the engineers work for openreach not BT  you cannot contact them

if you are having problems then post hub stats

if HH6 then advanced settings then technical log information

enter your phone number and post results  remember delete number

check for line noise   dial 17070 option 2  should be silent and best with corded phone

Halo is just an addon to your existing package and should not affect your connection speed

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