Why does it take ages to open web pages? It can take up to 10 seconds and sometimes it takes so long that it times-out and asks me to reload. Reloading does not make it any quicker. It is not just one web page, it happens on most pages that I try to open. Once the page is open the screen updates very quickly (as you would expect). I am using BT Infinity-1 and the new Hub 5. It is slow using both IE-11 and Google Chrome. I have run all the various virus checks and PC 'clean-up' utilities.
I'm not sure if it's a problem with my PC or a network or a configuration problem.
Any ideas welcome.
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Can you run this checker and post back a screen shot of the results
and use this speed tester then carry out the further diagnostics and post back a screen shot of all the results including your IP profile for up and down. This test must be done with a wired connection.
As you have a Homehub 5 can you also post the stats from 1-12 by logging onto the homehub management pages then troubleshooting > helpdesk. http://bthomehub.home/
Hi, Thanks for that.
For some reason I cannot capture screenshots. It won't let me cut/paste to the clipboard. Maybe I need a utility to take a screenshot or maybe those BT pages are protected?
However I ran the speedtester and adslchecker and the results are within stated limits.
I then downloaded and ran the BT Help package. On the PC Health check it reported some problems with cache so I elected to fix those. I was using Google Chrome at the time but it seemed to switch me to IE during the troubleshooting.
I have now rebooted and it seems much better. Perhaps it was simply a cache problem. If that is the case I don't know how the cache problem occured or why my various utiliites like Ccleaner and System Mechanic didn't report those problems.
I'll use my PC for a few days and see if the webpage opening delays have been fixed, or I'll report back here.