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McNiblic
Newbie
207 Views
Message 1 of 4

Very unstable speed

Hi,

 

I've been with BT since moving in October and up until about 6 weeks ago I was getting between 5 and 6mbs throughout the day.

 

Recently the connection has been very unstable, with reported speeds from the exchange varying from less than 1mbs right up to 6mbs but usually in the lower end of that spectrum (as reported by the speed test tool in the help section). This usually means the DL speed I'm getting is between 0.1 and 0.7mbs, which is making working from home an utter nightmare! 

 

I believe the wiring in the house is sound, there's nothing that'd cause interference between the router and my machine (I'm using ethernet most of the time anyway) and power cycling the router doesn't make much of a difference, if any.

 

Any ideas, anyone? I'd appreciate any help at all!

 

Thanks,

Simon

 

EDIT:

 

Here's what the BT wholesale speed test is outputting today:

 

 Download speedachieved during the test was - 0.29 Mbps
 For your connection, the acceptable range of speeds is 0.2 Mbps-1 Mbps.
 Additional Information:
 Your DSL Connection Rate :2.02 Mbps(DOWN-STREAM), 0.38 Mbps(UP-STREAM)
 IP Profile for your line is - 0.75 Mbps

 

 

 

And here are the ADSL settings from the router:

 

Line state:Connected
Connection time:0 days, 00:21:01
Downstream:1.969 Mbps
Upstream:384 Kbps

 

VPI/VCI:0/38
Type:PPPoA
Modulation:G.992.1 Annex A
Latency type:Fast
Noise margin (Down/Up):6.5 dB / 6.0 dB
Line attenuation (Down/Up):34.9 dB / 24.0 dB
Output power (Down/Up):20.1 dBm / 11.9 dBm
FEC Events (Down/Up):0 / 0
CRC Events (Down/Up):13 / 19
Loss of Framing (Local/Remote):0 / 0
Loss of Signal (Local/Remote):0 / 0
Loss of Power (Local/Remote):0 / 0
HEC Events (Down/Up):6 / 0
Error Seconds (Local/Remote):26934 / 6015

 

 

 

 

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3 REPLIES 3
Distinguished Sage
Distinguished Sage
205 Views
Message 2 of 4

Re: Very unstable speed

Welcome to this customer to customer forum.

To enable forum members to help you, please could you look at Helping forum members to help you which asks you to do a few checks first, and has some helpful hints.
When you have done that, please post the results here, so members can offer advice. Thank you.

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McNiblic
Newbie
192 Views
Message 3 of 4

Re: Very unstable speed

Hi Keith, thanks for the welcome.

 

I've edited in the results of the two tests above.

 

The home hub is version 3.0 and I have a 'newer' style Master Socket.

 

I've just tried the quiet line test and there *is* crackling on the line - sounds like eating popping candy at a beach.

 

Thanks,

Simon

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Distinguished Sage
Distinguished Sage
183 Views
Message 4 of 4

Re: Very unstable speed

If the noise is there withjust a phone plugged int the line, then you need to report it to BT as a noisy phone line, no need to mention broadband.

When the noise has been fixed, the broadband will get better.

 

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