I've been with BT since moving in October and up until about 6 weeks ago I was getting between 5 and 6mbs throughout the day.
Recently the connection has been very unstable, with reported speeds from the exchange varying from less than 1mbs right up to 6mbs but usually in the lower end of that spectrum (as reported by the speed test tool in the help section). This usually means the DL speed I'm getting is between 0.1 and 0.7mbs, which is making working from home an utter nightmare!
I believe the wiring in the house is sound, there's nothing that'd cause interference between the router and my machine (I'm using ethernet most of the time anyway) and power cycling the router doesn't make much of a difference, if any.
Any ideas, anyone? I'd appreciate any help at all!
Here's what the BT wholesale speed test is outputting today:
Download speedachieved during the test was - 0.29 Mbps
For your connection, the acceptable range of speeds is 0.2 Mbps-1 Mbps.
Your DSL Connection Rate :2.02 Mbps(DOWN-STREAM), 0.38 Mbps(UP-STREAM)
IP Profile for your line is - 0.75 Mbps
And here are the ADSL settings from the router:
|Connection time:||0 days, 00:21:01|
|Modulation:||G.992.1 Annex A|
|Noise margin (Down/Up):||6.5 dB / 6.0 dB|
|Line attenuation (Down/Up):||34.9 dB / 24.0 dB|
|Output power (Down/Up):||20.1 dBm / 11.9 dBm|
|FEC Events (Down/Up):||0 / 0|
|CRC Events (Down/Up):||13 / 19|
|Loss of Framing (Local/Remote):||0 / 0|
|Loss of Signal (Local/Remote):||0 / 0|
|Loss of Power (Local/Remote):||0 / 0|
|HEC Events (Down/Up):||6 / 0|
|Error Seconds (Local/Remote):||26934 / 6015|
Welcome to this customer to customer forum.
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When you have done that, please post the results here, so members can offer advice. Thank you.
Hi Keith, thanks for the welcome.
I've edited in the results of the two tests above.
The home hub is version 3.0 and I have a 'newer' style Master Socket.
I've just tried the quiet line test and there *is* crackling on the line - sounds like eating popping candy at a beach.
If the noise is there withjust a phone plugged int the line, then you need to report it to BT as a noisy phone line, no need to mention broadband.
When the noise has been fixed, the broadband will get better.