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Distinguished Sage
Distinguished Sage
695 Views
Message 11 of 23

Re: Very very SLOW speeds.

mods ususually can take 2/3 days to respond



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Damian99
Aspiring Expert
682 Views
Message 12 of 23

Re: Very very SLOW speeds.

Just while im waiting for the Mods to get in touch. In the last 24 hrs 1405kbps is the best i have achieved. Just out of interest what is the "tap3 test" you get the option of, if your results are below the acceptable level, and does it actually work as i can't get it to.

 

Results Image not loaded

Test1 comprises of Best Effort Test:  -provides background information.

 Download  Speed
 658 Kbps
  
0 Kbps7150 Kbps
Max Achievable Speed

 

 Download speedachieved during the test was - 658 Kbps
 For your connection, the acceptable range of speeds is 600-7150 Kbps.
 Additional Information:
 Your DSL Connection Rate :8128 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
 IP Profile for your line is - 7150 Kbps
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Distinguished Sage
Distinguished Sage
679 Views
Message 13 of 23

Re: Very very SLOW speeds.

I have never got test 3 to work so don't bother trying anymore  The standard information is sufficient to let me know how my connection is doing



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Moderator-Retired
674 Views
Message 14 of 23

Re: Very very SLOW speeds.

Hi Damian99,

Sorry for the delay in geting back to you, I have just replied to your email!

Cheers
Chris BT Moderator Team.
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Damian99
Aspiring Expert
672 Views
Message 15 of 23

Re: Very very SLOW speeds.

Thanks very much for the response and taking the time to get back to me, also for the help, it's much appreciated.

 

 

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Damian99
Aspiring Expert
636 Views
Message 16 of 23

Re: Very very SLOW speeds.

Once in the hands of the MODS how long does it take before something starts to get sorted. I did receive an email from them on sunday saying that it had been passed on and would take up to 24 hrs and then they would get back to me, but as yet i have heard nothing else since.

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Distinguished Sage
Distinguished Sage
632 Views
Message 17 of 23

Re: Very very SLOW speeds.

then email ChristopherP and ask about progress



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Damian99
Aspiring Expert
626 Views
Message 18 of 23

Re: Very very SLOW speeds.

I have already done that, that's why i am now asking on here. Can anyone give me his email to ***********@btinternet.com just to make sure i have sent the email to the right person. I assume replying to the email he sent me, should have got to him ok??

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Highlighted
damview
Contributor
617 Views
Message 19 of 23

Re: Very very SLOW speeds.

Same here - AADSL link is about 8Gb but if I try and download anything it comes in at a REALLY SLOW 4 - 20 kbs.

 

Slow and useless.

 

Looks like BT is broken somewhere - disgraceful service.

 

No notice on broadband main page of a problem but there is obviously a BIG PROBLEM.

 

BT - please sort ASAP - I'm don't pay you to give me SLOOOOW speeds - all day today.

 

MAybe its because you are using Hub3?

 

I'm on Hub 2 - can I have a Hub3 please as it may solve my problem!

 

Please sort!

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Damian99
Aspiring Expert
612 Views
Message 20 of 23

Re: Very very SLOW speeds.

I don't think it matters at all which Hub you have, i have tried ALL of them and it didn't matter. My problem, as far as i have found out, is at the exchange side of things. I am hoping that this gets sorted out and it is in the process of getting done(i hope) but i haven't heard back, when i was told it could take up 24 hours and we are now pretty well past that.

 

I appreciate there are obviously others with problems and things maybe take a little longer than they normally should, but my patience is beginning to run out, with what for the most part has been an excellent service.

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