Hello,
[According to initial BT diagnostic fault lies with "BT Network"]
I’ve cut out the “he said/she said” the waiting, the general frustration etc., etc. Current download speed average 15KB/s. Enough just to check emails but very little else.
1st. May BB was very in intermittent and finally ceased (phone crackling but working) - BT Support then put in hand a repair. Couple of days later an engineer rang me and said “all OK and leave if an hour or so” - left in for a day and alas nothing had changed.
5th. May Got onto BT Support and they contacted Openreach who (I was told) informed them to “Close the fault and open a new one” - which was done.
10th. I contacted BT as my BB situation was the same said they’ve “escalated” it and even gave me a name (first name only) who would ring me shortly (no call).
11th. May Fault Fix Rejected and under further investigation.
14th. May as shows as Fault Fix Rejected and under further investigation but with Engineer Visit Complete next to it.
16th. May my BB situation the same. Other than the original engineer’s call (2nd./3rd. May) I’ve had no contact whatsoever from either BT or anyone else.
I managed to get screen shots (after waiting ages for pages to load) of “progress” hence the dates. I wonder if changing my ISP from BT would be an avenue to get a better speed? I realise that it’s still the same “physical line” that another ISP would use BUT I assume they’d need it to work properly before signing me up?
I think it’s the total lack of any attempt to contact me that’s most annoying, I do all the running and while BT Support are sympathetic on my constant contacting them no progress is made.
Any suggestions?!
