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michael56
Beginner
372 Views
Message 1 of 6

Very very slow upload speed

Good morning

 

Visiting family and found very slow broadband. Using BT Broadband with hime hub 1.5

 

Download ~ 10 Mb/sec or better, upload ~ 0.01- 0.037 Mb/sec.

 

Any thoughts appreciated

 

Link Information

Uptime:	2 days, 11:18:03

Modulation:	G.992.5 annex A

Bandwidth (Up/Down) [kbps/kbps]:	828 / 11,980

Data Transferred (Sent/Received) [MB/GB]:	179.31 / 1.91

Output Power (Up/Down) [dBm]:	12.5 / 23.0

Line Attenuation (Up/Down) [dB]:	13.0 / 27.5

SN Margin (Up/Down) [dB]:	9.0 / 3.5

Vendor ID (Local/Remote):	TMMB / TSTC

Loss of Framing (Local/Remote):	0 / 0

Loss of Signal (Local/Remote):	39 / 0

Loss of Power (Local/Remote):	0 / 0

Loss of Link (Remote):	0

Error Seconds (Local/Remote):	530 / 0

FEC Errors (Up/Down):	111,277,086 / 67,750,047

CRC Errors (Up/Down):	1,540,688 / 605

HEC Errors (Up/Down):	878,266 / 563

Line Profile:	Fast

 

0 Ratings
5 REPLIES 5
john46
Distinguished Sage
363 Views
Message 2 of 6

Re: Very very slow upload speed

Hi Welcome to the community forums

Here is a basic guide to getting help from the community members done by CL Keith Please read through the link posted http://forumhelp.dyndns.info/speed/first_steps.html

once you have posted the information asked for then the community members can help you more


Thank You


This is a customer to customer self help forum the only BT presence here are the forum moderators

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michael56
Beginner
342 Views
Message 3 of 6

Re: Very very slow upload speed

Thank you

 

only thing to add is Bt speed tester failed..i think it worked o for downlad but died every time on upload.

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john46
Distinguished Sage
333 Views
Message 4 of 6

Re: Very very slow upload speed

please keep tying the speedtest also are you using the test socket and have you tried the quiet line test
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michael56
Beginner
321 Views
Message 5 of 6

Re: Very very slow upload speed

Yes. Tried quiet line test and silent

 

The house doesn't seem to have a conventional master socket. At the point of entry there is an internal BT white box with a blank plate (ie no telephone socket). There is a standard extension socket about six inches away.

 

Broadband was installed by BT about six years ago and worked well till recently.

 

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john46
Distinguished Sage
317 Views
Message 6 of 6

Re: Very very slow upload speed

there maybe a test socket behind the blank plate worth a check
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