cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
4,086 Views
Message 1 of 7

View box keeps giving a black screen

I had a new box installed in February and every now and again the screen goes black and silent for about 3 seconds. I am now having to revert to tv only to stop it happening. Very annoying! It never happened on my old box. I have done a reset which worked for a little while but now started again. It is on 1080i.  It was installed by a BT engineer. Any suggestions?

0 Ratings
6 REPLIES 6
4,082 Views
Message 2 of 7

Re: View box keeps giving a black screen

I'd suggest first of all trying a different hdmi port on your tv and also a different hdmi cable as both of these have components in that can fail over time...

0 Ratings
4,028 Views
Message 3 of 7

Re: View box keeps giving a black screen

I did that but still interference. Today BT TV was not working at all just a snowy screen but TV itself working fine so think I have a faulty box. Turned everything off for 10 seconds and now working again. What do I do now?

0 Ratings
4,015 Views
Message 4 of 7

Re: View box keeps giving a black screen

You'll need to bite the bullet and call faults and report it.. let them know that you've tried replacing all the cables etc and they should post you out a new box... 

0 Ratings
3,992 Views
Message 5 of 7

Re: View box keeps giving a black screen

This is currently a common issue on VirginMedia's V6 and on SkyQ - mainly with LG tvs.

Posting you tv details may help.


@Tezzabearwrote:

I had a new box installed in February and every now and again the screen goes black and silent for about 3 seconds. I am now having to revert to tv only to stop it happening. Very annoying! It never happened on my old box. I have done a reset which worked for a little while but now started again. It is on 1080i.  It was installed by a BT engineer. Any suggestions?


 

---------------------------------------------------------------
Fibre 2 Unlimited using BT Hub 6A with BT TV Box Pro (UHD/HDR).
0 Ratings
3,986 Views
Message 6 of 7

Re: View box keeps giving a black screen

I have a Panasonic TV! 

0 Ratings
1,722 Views
Message 7 of 7

Re: View box keeps giving a black screen

did you find a way to fix this?
0 Ratings