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rosanna49
Newbie
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Message 1 of 3

Virus

My laptop has 2 viruses that Mcfee cant get rid of...I have spoken to them and they told me to contact you to fix it.

 

Can you help ASAP please

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Distinguished Guru
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Message 2 of 3

Re: Virus


@rosanna49 wrote:

My laptop has 2 viruses that Mcfee cant get rid of...I have spoken to them and they told me to contact you to fix it.

 

Can you help ASAP please


Hi. Welcome to the forums.

 

McAfee have said to contact whom ? Did it say what it might think the viruses are ? And can you say what symptoms you are seeing ?

 

May I suggest that you go to :-

 

http://windows.microsoft.com/en-US/windows/products/security-essentials

 

and try to install MSE - it's got a very good name. Hopefully any virus you've got won't interfere with the installation.

 

 

 

 

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Message 3 of 3

Re: Virus


@Andy_N wrote:
May I suggest that you go to :-

 http://windows.microsoft.com/en-US/windows/products/security-essentials

 

and try to install MSE - it's got a very good name.

 

 

 

 



In my experience that's excellent advice. But if you keep MSE make sure you uninstall McAfee and run the McAfee clean-up tool. Having more than one antivirus running can mess your computer.

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