cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
141 Views
Message 1 of 3

Visible download speed not actual download speed.

Hello,

 

So I am a customer using the BT infinity fibre optic package who is, according to www.speedtest.net, getting a 21ms ping time, around 40mbps down and around 18mbps up. However when trying to download file from the internet I keep recieving a predicted finish time of 6 hours. To put this into context these files were 200 - 300 MB big. This should've at the speed shown, have been completed within minuites of starting the download. Up to very recently I have been very pleased with the internet quality BT have provided but download times like these are unsatisfactory and disapointing. Please reply to me with a fix. I do also understand that my speeds will fluxtuate but should never get this low.

 

Additional information

I am using a TP - LINK Dual Band PCIE wifi adapter.

0 Ratings
2 REPLIES 2
Distinguished Guru
140 Views
Message 2 of 3

Re: Visible download speed not actual download speed.

Can you post your line stats from the HH5 please? These are in Troubleshooting/Helpdesk on the web interface at http://192.168.1.254

Lines 1-13 will be enough

_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
If you found this post helpful, please click on the star on the left
If not, I'll try again 🙂
0 Ratings
Distinguished Sage
136 Views
Message 3 of 3

Re: Visible download speed not actual download speed.

file download speed can be affected by the sites server some will limit speeds data can be downloaded at
0 Ratings