Voicemail Caller Details

[karlcleife]

With every other mobile provider that I or friends and colleagues know of, voicemail messages are accompanied by information about the caller - just press "5" or "8" and the caller number is spoken.

My BT voicemail on a sim only contract doesn't seem to do this: does anyone have a fix?

The reason it is a particular problem is that I am often out of range or have to go to airplane mode, so the missed calls don't show up on my call log is the caller leaves a voicemail. Ironically, if no message is left, I get a text (and voicemail option) which gives me the caller's number...

[Bullseye1]

Did you find a answer to this problem as I have the same issue and have been loosing business if someone leaves a voicemail and does no include their number in the message.

When previously with EE I had the option to either return a call or recieve a text with the callers number on it.

Any help would be appreciated       

[karlcleife]

No joy at all. Feedback given to customer services but so far nothing

[pottyperson]

It's the same with my provider which, like BT, is a mobile virtual network operator. That services from MVNOs are typically cheaper than the host provider's is probably due to a restricted range of bells and whistles.

[karlcleife]

How does that help, or even contribute to the conversation?
BT mobile are not a "cheap" reseller so unless they up their game I'm off!

[pottyperson]

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@karlcleife wrote:
How does that help, or even contribute to the conversation?

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It was intended to contribute the possibility that the function you want might be absent because BT Mobile is an MVNO, which could prompt a response from someone who knows. Sorry you found that upsetting.

[karlcleife · Accepted solution]

I found a fix!

Moved to EE and 3 for all business