Vouchers and mastercard offer

[Hgreen]

I called BT to enquire about how I get the mastercard which has £125 as I took broadband offer in April but can't get this to work. Can someone help?

[mturner25]

Hi

I've no official capacity with BT but I am currently struggling to get a reward card and my 3-month limit for claiming runs out on 5th June, which should be interesting, and I noticed no-one has replied to your post yet. 

As I'm on my 3rd 30-day wait I've used/explored many of the enquiry/contact pages myself.  What kind of message are you getting back when you try to use the instructions.  Are you actually getting to a page to enter your claim details?

mturner25

[john46]

I have asked a forum moderator to help you they will post their contact link here

[NeilO · Accepted solution]

@Hgreen thanks for posting, I'm sorry to see you're having problems getting your reward card.  To claim your reward card you need to visit this link and login with your BT ID details.

If you have any difficulty claiming you can get in touch with the rewards card team here.

Post back and let us know how you get on. 

[Hgreen]

Thank you for your help as I have now claimed my voucher

[NeilO]

@Hgreen I'm glad you got that sorted