I should also have used live chat. Obviously those guys are at the top of the food chain.
I rang instead, was put through to India, they argued I was wrong at first, then passed me to Retentions who passed me to Billing. They confirmed I shouldn't be getting billed for BT Sport on Max but were unable to sort it there and then. They told me it had to be escalated to fix it but assured me I'd get a confirmation phone call in a few days.
I've no issue with helping out the Mods. You never know what they might discover when they look into it.
So far I have not been charged for BT Sport but it been just over 3 weeks since my last BT bill. I still get billed every 3 months and pay £10 sometimes £15 a week towards the bill using the BT payment card.
I wasn't charged on my previous bill but this bill had a partial charge covering the period from August 1st even though my bill before that covered up to August 17th. It then went on to charge the full monthly price for August 18th to September 17th.
I had a Mod call today who has taken ownership of my issue. He has said it is proving difficult to simply remove the charges and they are taking it 'offline' to deal with it. Definitely a good idea to check your next bills guys as I foresee more issues arising. This charge is appearing difficult to 'clear' so I'd hope that anyone who has been told it is sorted does in fact find that to be the case and that we don't have to dance around this next month again.
You must be very fortunate @gillyallan that live chat could fix yours so easily compared to the rest of us. You are blessed my friend
Thanks for that @Cazzy1987. That's probably what has happened with me also. I will also update when I get a response from the Mod who has taken ownership of my case.
I would also hope that people don't miss this on their bills. I had also posted a warning in the 'Youview' section of these forums but it was moved here which I didn't agree with, especially when I already had opened a thread in the 'Billing' section.