Hi Moderation Team
Your solution of capping my line at 1 mb has not worked! (don't worry I am grateful for 1 mb of constant speed - even when the rest of the country and the rest of the world enjoys faster speeds) I've wasted 1.5 hours this morning to get my broadband to work and am now working off the Vodafone dongle which had to be topped wasting yet more time. I CANNOT understand how in this day and age and with the technology BT has that my service has diminished to nothing - tell me how can I run an internet based business?
I am aware that BT seems to have a policy of slowing down BB speeds of existing customers so that new customers get the new sooper dooper speeds, it's a bit like how the banks operate - new customers get all the deals.
PLEASE sort this out - I am at my whits end, and 4 months of dealing with BT High Priority Care Team and the Moderation Team in the past 6 weeks is getting a bit wearing. I want to be able to run my business efficiently and effectively and get on with my life!
May be worth posting router stats and speed test
enter (if hub)
192.168.1.254 in browser click A to Z top right
then ADSL enter pas and click MORE DETAIL
Go to http://speedtester.bt.com/
and post results
youn never know some one may have the answer
Cheers Hamish - don't worry have been recording speeds until I'm blue in the face! At the moment no broadband at all. when the speed tester won't work because the BB is too slow, I revert to speedtest.net.
have been dealing with the lovely Stuart mostly on the Moderation Team. However, no one has followed up with me from BTCare with regard to my service today.
Have DM'd them on Twitter - will start going public on Twitter if no one gets back to me soon - have already been on Facebook.
I am just soooooooo fed up with an intermittant diabolical service that has detriorated since Christmas. can't get any kind of compensation until the problem is fixed - what kind of customer service is that!
So am not a very happy bunny this AM.
BT type service I guess
Have you posted results here cause some time the best answers come not from BT
You probably have the mods address but if not
Yep have already got the email address - will have to try them via my Blackberry - as haven't got email set up on laptop, as I hoped after 16 weeks that the problem would be sorted. Alas no....
No one has bothered to follow up with the status on the line cap at 1mb yesterday, which obviously has not worked.
After 16 weeks of misery I am desperate to get this sorted.
did you email the mods as suggested by Hamish72 yesterday?
Did you get Sean's reply from yesterday?
Let us know, the connection was working when we tested it.