Showing results for 
Show  only  | Search instead for 
Did you mean: 
Aspiring Contributor
Message 1 of 3

WIFI Login

I need some help with a problem that seems to have spiralled completely out of control.


I haven't been able to login to BT wifi hotspots since having Infinity installed some three weeks ago and have spent hours talking to the wifi team to no avail. 


My original online online account goes back to 2008 and when Infinity was setup, I ended up with another online account with a different login id.  Whilst trying to sort out the hotspot login problem over the the phone with the BT wifi team, somehow I have ended up with a THIRD login id!


To make matters worse, on two of these three login id's, it states that I am not the account holder, it says the account holder is Clifford Lloyd......  I am CLIFFORD LLOYD!!


I have a feeling that this could be the reason I cannot login to the Wifi hotspots and think that I may need to remove two of these accounts just leaving the one.


If there is a Mod on here who may be able to help me, please give me a way to contact you.  This is driving me crazy.


0 Ratings
Distinguished Sage
Distinguished Sage
Message 2 of 3

Re: WIFI Login

I have asked a moderator to provide assistance, they will post an invite on this thread.


They are the only BT employees on this forum, and are a UK based team of people, who take personal ownership of your problem.

Once you get a reply, make sure that you are logged into the forum, then click on their name, you will see a screen like this. Click on the link as shown below.
Please do not send them a personal message, as they may not be on duty for a long time, and your message will not be tracked properly.

For your own security, do not post any personal details, on this forum. That includes any tracking number you are give.

They will respond either by phone or e-mail within 5-6 working days.
Please use the tracked e-mail, to reply, not via the forum. Thanks








This is the form you should see when you click on the link. If you do not see this form, then you have selected the wrong link.
When you submit the form, you will receive an enquiry number, so please keep a note of it





0 Ratings
Message 3 of 3

Re: WIFI Login

Hi notch,

Thanks for posting. I can help with this. Drop me an email with the details. You'll find the "contact us" form in the about me section of my profile. 



0 Ratings