I was recently alerted that fibre optic was available in my area and i was able to get FTTP.
I placed my order on the 15th of january and recieved my modem a week later, i was informed the engineer would visit the 2nd of february. I recieved a text message informing me that openreach had to conduct a survey and i would be given another date for the engineer visit which was 22nd of february.
Along comes 22nd of february and after taking a day off work waiting for the engineer visit nobody had turned up. I phoned customer service and was informed the engineer was not booked correctly and would have to wait till the 14th of march for him to visit, due to my frustration i wanted to cancel my BT broadband package i currently have but was informed i could not due to still being in contract. I was then contacted by another department from customer service who had investigated into my problem and told me if the engineer did not turn up on the 14th of march i could ring her back up and cancel my contract with no penalties.
I contacted BT customer service a week before the 14th of march to confirm my engineer visit before i decided to take another day off work for nobody to turn up and was informed that they had no booking for me even though i have given them my order reference.
I am not getting a straight answer from customer service and it seems like they don't have a clue about my issue and dont know how to resolve it. Is it really this hard to get a engineer visit?
