Want to transfer deceased mother's account to me. Will this trigger a recontract?

[13_HB]

I need to transfer my deceased mother's account over to me. We live/d at the same address & I simply want to move it over to me.     

My concerns are : will this trigger a re-contract? As I would prefer to stay out of contract as it currently is & just move across to me. 

Will the transfer incur a charge ?

Will I be able to keep the same number? As this is really important to me. 

I have had some bad experiences with BT in the past & can't do with it right now. 

Thanks in advance for any helpful advice

[Keith_Beddoe]

@13_HB 

As members of this community will not be able to help with this, I have asked a moderator to assist, as they are BT Employees.

They should reply on this thread tomorrow. Please do not post any details here, as this is a public forum.

Based on other threads on this forum, there should be no problem in what you are trying to do.

[13_HB]

Thank you 😊

[-Richie-]

Sorry for your loss, the bereavement process is very simple and straight forward 🙂

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@13_HBwrote:

My concerns are : will this trigger a re-contract? As I would prefer to stay out of contract as it currently is & just move across to me. 

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No it won't, the existing terms remain unchanged.

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@13_HBwrote:

Will the transfer incur a charge ?

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No, there's no charge.

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@13_HBwrote:

Will I be able to keep the same number? As this is really important to me. 

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Yes, everything remains the same, there's no downtime or break in service.

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@13_HBwrote:

I have had some bad experiences with BT in the past & can't do with it right now. 

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The forum moderators are really good, you're in safe hands when they reply.

[JohnC2]

Hi @13_HB, welcome to the forum and sorry for your loss. I've sent you a Private Message so you can get in touch with the Mod team and we'll be happy to arrange the transfer for you.

cheers

John