I discovered this morning that I was charged now for BT sports, only a fiver, but this is a charge I new nothing about.
I did know that the European Footie charge was a fiver, but whenever I tried viewing that channel, It said contact supplier to recieve. Fine, I had no interest in the Champions League anyhoo.
I continued as usual, until I was a few quid short on my BT bill. I checked and there it was a total of £6.29 for BT sports, I am getting a discount of £14.99 for the rest of the sports. However upon contacting BT I am informed that I can stop the £5 charge, but would only recieve BT sport 1, not 2, or ESPN
As an Infinity 2 customer, I feel that is wrong. I only make a couple of calls a month.
I have asked about my options to cancel, ( I really hate stealthy money grabbing ), and am informed that my contract is finished in December. Added to the Broadband and line rental rises, im expected to pay even more for less.
Can anybody please advise me of my options, Live chat is down and I really cant be bothered talking to another Sheradan.
Thanks in advance.
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you had 30 days to cancel your broadband contract from the time you received the email advising the intended increases - has that expired? if not you can cancel without charge but if it has then you will get cancellation fees
In that case, contact them and ask why they didn't inform you of the price rises. You should have had an email or letter for both the BT Sport price rise, and the general line rental and broadband rises. They apply on different dates, so would have been notified separately.
It's possible that you haven't been officially notified about the broadband and phone rises yet, but will be very soon.
The BT Sport shouldn't be a problem. BT made such a shambles of how they announced the price rise that Ofcom had a quiet word with them. BT have now agreed to cancel for free any sport package up to one month after the customer is billed.
Actually an additional August amnesty period was reported as in place right back when BT first announced the BT Sport price rises. A BT spokesperson was quoted about it on a web news article. So it wasn't just in response to recent complaints to Ofcom and was always planned in some form right from the start.
I agree that it should mean BT Sport cancellation is still not a problem for up to four weeks after your bill, though it does now say you have to complain rather than just ask!
Ofcom has subsequently spoken to BT and it has confirmed that:
@umpire - I currently have phone, broadband & TV (inc. BT Sports) from BT and still have over a year left on my contract. Does this mean, because of the September price increases, I can cancel within my contract without having to pay any early termination fees? I just want to have this clarified if possible. Thanks.
From the email that was sent out:-
We want to make sure you get the best deal for you. So, if you want to change something, or even leave because of these price changes, and you're within your minimum contract period, you'll need to call us within 30 days of receiving this email to avoid paying a charge for leaving early. You'll need to give us 30 days' notice to leave (or 14 days5 if you're switching provider), starting from the date you ask us. We won't charge you the increased price during that time.