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noty
Beginner
767 Views
Message 1 of 6

Was advised on the phone to BT to buy infinity 2, now have terrible speeds

I upgraded to fibre (infinity 2), whilst knowing full well my fastest available speeds are 27Mb, way lower than what even infinity (1) can offer. My current speeds are 10Mb, and this is after having an engineer visit to switch and sort out the line. Online it says lowest assured speed 18Mb. I contacted support, and was rung today by someone from the 'Network Fault Specialist' team, who asked if my broadband was working, I said yes, he said thanks and hung up.

How can I contact someone who will actually fix my issue? All of my neighbours have faster than the minimum speeds.

Quiet line test fine

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5 REPLIES 5
noty
Beginner
763 Views
Message 2 of 6

Re: Was advised on the phone to BT to buy infinity 2, now have terrible speeds

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noty
Beginner
693 Views
Message 3 of 6

Re: Was advised on the phone to BT to buy infinity 2, now have terrible speeds

Ok, contacted support again and they are sending out engineer #2, hopefully this fixes it, but I can't see how another visit is going to help.

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XRaySpeX
Recognised Expert
650 Views
Message 4 of 6

Re: Was advised on the phone to BT to buy infinity 2, now have terrible speeds

Why upgrade to Infinity 2 when you knew it couldn't go faster? It'll be more expensive, won't it?

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noty
Beginner
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Message 5 of 6

Re: Was advised on the phone to BT to buy infinity 2, now have terrible speeds

I think there was a offer for current customers. I dont know, but It's cheaper than the advertised prices for existing customers online. I agree though, it seems odd. I wish I hadn't gone with it now, as my speeds are terrible.

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DavidM
Moderator
Moderator
538 Views
Message 6 of 6

Re: Was advised on the phone to BT to buy infinity 2, now have terrible speeds

Hi @noty and thanks for posting.

 

Please let us know how you get on with the engineer visit. If you need further help once that's completed we'll be happy to step in.

 

Cheers

 

David

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