Well thanks so much both of you for the information anyway. At least I can request to be transferred to a member of the Tier 2 team when I call them again tomorrow. Fingers crossed.
Wow, having logged on to the forum, I just started typing my reply in this stream and got a big red banner warning above the subject box saying, "Authentification failed, Authentification ticket mismatched, failed authentification." I'd got as far as "Hi guys". The warning went after about 30 seconds! It's a crazy world!
Let's try again.
I'm having the same
Oh Oh now I've got another red banner saying "An Unexpected Error has occurred. An Unexpected Error has occurred."
Interesting this is all being accompanied by pings on my phone saying "Sign-in failed" to my several BT emails.
Anyway, my question is, How is this reply I'm commenting on "The Solution?
Solutions are marked as such by the OP of the thread. It may be that he/she clicked the "mark as accepted solution" in error.
Are you having a problem or are you just curious?
If you are having a problem you would be better to start a new thread stating which email system you are on, either BTMail or BTYahoo and what exactly your problem is, how long you have had the problem, how you are accessing your email along with what you have done to try and resolve it
After about 6 futile attempts, I struck lucky with a customer service guy from BT who did manage to solve the problem. There was a mix up on my account with the answers to the security questions being completely different to anything I had ever set up. He reset everything and it's thankfully been fine thereafter.
Keep calling them