We've blocked your email address...

[rpc69]

Well thanks so much both of you  for the  information anyway.   At least I can request to be transferred to a  member of the Tier 2 team when I call them again tomorrow.  Fingers crossed. 

[Hempea]

Hi guys,

Wow, having logged on to the forum, I just started typing my reply in this stream and got a big red banner warning above the subject box saying, "Authentification failed, Authentification ticket mismatched, failed authentification."  I'd got as far as "Hi guys".  The warning went after about 30 seconds!  It's a crazy world!

Let's try again.

Hi guys,

I'm having the same 

Oh Oh now I've got another red banner saying "An Unexpected Error has occurred. An Unexpected Error has occurred."

Interesting this is all being accompanied by pings on my phone saying "Sign-in failed" to my several BT emails.

Anyway, my question is, How is this reply I'm commenting on "The Solution?

[Hempea]

Sorry guys, I've logged off and back on so hopefully can now make sense without red banners.
At the start of the thread it shows the original question and you can click "Go To Solution" (or the equivalent of that). When I click that it just goes to Andy_N post on 25-02-2020 19:48 which is just asking clarification questions. Hence, I'm asking why is that offered as The Solution and, more particularly, which is the solution in the thread? Kind regards

[gg30340]

Solutions are marked as such by the OP of the thread. It may be that he/she clicked the "mark as accepted solution" in error.

Are you having a problem or are you just curious?

If you are having a problem you would be better to start a new thread stating  which email system you are on, either BTMail or BTYahoo and what exactly your problem is, how long you have had the problem, how you are accessing your email along with what you have done to try and resolve it

[rpc69]

Hi

After about 6 futile attempts, I struck lucky with a customer service guy from BT who did manage to solve the problem.   There was a mix up on my account with the answers to the security questions being completely different to anything I had ever set up.   He reset everything and it's thankfully been fine thereafter. 

Keep calling them