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NewExcelsior
Beginner

on ‎11-12-2020 10h16

334 Views
Message 1 of 2

We've got a specialist team working on it and we'll let you know as soon as we have more news

I logged into check the status of my order and the following alert

"We're sorry your phone line and broadband aren't working yet. We've got a specialist team working on it and we'll let you know as soon as we have more news. Thanks for your patience”

Does this mean my order will not go ahead, can someone check the status of my order to let me know as if its not going to happen I can contact Virgin Media to let them know I am staying with them.

Thanks

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1 REPLY 1
imjolly
Distinguished Sage
Distinguished Sage

on ‎11-12-2020 10h19

332 Views
Message 2 of 2

Re: We've got a specialist team working on it and we'll let you know as soon as we have more news

this is a customer help customer forum  your post does not go to BT

you need to phone 0800800150 from mobile



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