cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Grewer
Contributor
917 Views
Message 31 of 115

Re: Web connectivity issues over the last two days

Go to solution

Thanks onslow.  I tried this last night but problems seemed to continue.

 

Looking at the forums it seems that others are experiencing this problem and therefore I am thinking it is more likely a congestion/routing issue at BT.

0 Ratings
Grewer
Contributor
935 Views
Message 32 of 115

Re: Continued slow or non page loading with infinity

Go to solution
0 Ratings
Grewer
Contributor
904 Views
Message 33 of 115

Re: Speeds as normal but connectivity is awful the last few days

Go to solution

Is it possible to change the DNS forwarders on the HH4?  I would prefer to update this rather than amend the DNS settings on my client devices.

0 Ratings
Blackmesa
Aspiring Contributor
913 Views
Message 34 of 115

Re: Web connectivity issues over the last two days

Go to solution

Did you try changing the DNS on your computer?  Change it to 8.8.8.8 and see if that makes things better.  It did for me.  This to me implies it's either the HH or a BT network problem. The latter seems more likely as some sites worked and some didn't and others were slow to load until I changed it.  If I set it back, then the same issues return.

 

I guess this may differ from person to person.

 

Cheers.

0 Ratings
wynjer
Aspiring Contributor
929 Views
Message 35 of 115

Re: Continued slow or non page loading with infinity

Go to solution
In Cardiff, I've been having what looks like this dns problem off and on since before Christnas!
0 Ratings
RunningInPleasePass
Aspiring Contributor
891 Views
Message 36 of 115

Re: Speeds as normal but connectivity is awful the last few days

Go to solution

I don't think you can alter the DNS server on a HH4.

 

Could you try altering just one device just to prove that this is a solution to your problem?

0 Ratings
RunningInPleasePass
Aspiring Contributor
920 Views
Message 37 of 115

Re: Continued slow or non page loading with infinity

Go to solution

I use mainly Chromebooks for surfing the web, very simple to change the DNS Server:

 

http://www.howtogeek.com/204672/how-to-change-the-dns-server-on-a-chromebook/

 

Can you borrow a Chromebook, alter the DNS Server, then see if it cures your problem?

0 Ratings
licquorice
Distinguished Sage
Distinguished Sage
902 Views
Message 38 of 115

Re: Continued slow or non page loading with infinity

Go to solution

Interesting, I have been having this problem for a few days. It's definitely not a DNS problem as I have tried both BT and Google DNS. Just disconnected my TP Link router to play with a HH5 and the problem has disappeared (back on TP Link). Don't know whether the problem is IP address related (presume I have a different one after the disconnect, didn't check) or the reset was sufficient.

0 Ratings
Jugger
Beginner
891 Views
Message 39 of 115

Re: Web connectivity issues over the last two days

Go to solution

Same issue here in Oxfordshire with infinity 1 for several days... No problems on a smartphone with 3G.

This is more than annoying as I use the connection to work remotely and my secured VPN website loads once per 20 or 30 tries..

 

Also changing DNS does not help, unfortunately 😕

 

0 Ratings
Wooloff
Aspiring Contributor
886 Views
Message 40 of 115

Re: Web connectivity issues over the last two days

Go to solution

I'm also in Oxfordshire with these problems. 

 

I've also tried the Google DNS and it makes no differene for me. 

0 Ratings