We have put together a short survey to capture your feedback in terms of what BT can do when you experience home Wi-Fi issues. We would appreciate it if you could take a couple of minutes to complete a short survey. Read more from here, Fix my home Wi-Fi
Thanks for the updates. Let me try and found out what was done to fix this issue.
I will come back here and let you know.
Good to know that you had to find out from the customer that the problem was fixed!!!
Well, at least things are back working the way we expected them to all those weeks ago!
Thanks for sorting it out; my email account is now logging into the account I am expecting. 🙂