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TheRedDevil
Beginner
1,093 Views
Message 11 of 65

Re: Webpages not loading generally slow

Hi All

i am having the same problem with the webpages loading - It started a couple of days ago !

At first i thought it was my internet browser but tired all the others i have installed

 

Sometimes pages will load up no problems - then other times they will just hang sometimes load sometimes not , i have to keep hitting the refresh button on my browser and then by chance they will reload

 

Nightmare when your using sites with password confirmation ......

 

Also its the same with my download speeds theyare not effected - i have tried the usual - deleted cookies - reset the equipment - cleared cookiies even ran spyware scans thinking it was just a problem with my browser

 

Spoke to my brother in law and hes having the same problem with webpages just hanging and not loading at all

 

 

I am from the Glossop area - So this problem seems to be effect a few areas of the Uk at the moment !!!!

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Bullitt
Distinguished Expert
1,086 Views
Message 12 of 65

Re: Webpages not loading generally slow

can you do a ping www.bbc.co.uk -t
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TheRedDevil
Beginner
1,080 Views
Message 13 of 65

Re: Webpages not loading generally slow

Ping? Not too sure how to do this the problem started Yesterday morning when i noticed it - went ok last night but back today with vengance

 

Not a problem with my speed its when on the internet browsing -  Internet pages will load when they feel like it - hitting the refresh button time and time again willl load the page quicker !!!

Before this i havent had a problem with infinity - Pages will load quickly i havent changed anything on my computer !

 

Tried the Wifi on my Ipad and thats the same - watching a Youtube clip it will just stop - Web pages load and them wont load

 

 

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scalow
Aspiring Contributor
1,046 Views
Message 14 of 65

Re: Webpages not loading generally slow

Seen as there are several of us experiencing the same issue I have contacted the moderators to see if they can look into this for us. This is the latest test I did, it's still timing out quite frequently:

 

Pinging www.bbc.net.uk [212.58.246.90] with 32 bytes of data:
Reply from 212.58.246.90: bytes=32 time=13ms TTL=51
Reply from 212.58.246.90: bytes=32 time=12ms TTL=51
Reply from 212.58.246.90: bytes=32 time=12ms TTL=51
Reply from 212.58.246.90: bytes=32 time=13ms TTL=51
Reply from 212.58.246.90: bytes=32 time=13ms TTL=51
Reply from 212.58.246.90: bytes=32 time=13ms TTL=51
Reply from 212.58.246.90: bytes=32 time=13ms TTL=51
Reply from 212.58.246.90: bytes=32 time=13ms TTL=51
Request timed out.
Reply from 212.58.246.90: bytes=32 time=12ms TTL=51
Reply from 212.58.246.90: bytes=32 time=13ms TTL=51
Reply from 212.58.246.90: bytes=32 time=13ms TTL=51
Reply from 212.58.246.90: bytes=32 time=13ms TTL=51
Request timed out.
Reply from 212.58.246.90: bytes=32 time=13ms TTL=51
Reply from 212.58.246.90: bytes=32 time=13ms TTL=51
Reply from 212.58.246.90: bytes=32 time=13ms TTL=51
Request timed out.
Reply from 212.58.246.90: bytes=32 time=13ms TTL=51
Reply from 212.58.246.90: bytes=32 time=13ms TTL=51
Request timed out.
Reply from 212.58.246.90: bytes=32 time=12ms TTL=51
Reply from 212.58.246.90: bytes=32 time=12ms TTL=51
Reply from 212.58.246.90: bytes=32 time=13ms TTL=51
Reply from 212.58.246.90: bytes=32 time=13ms TTL=51
Reply from 212.58.246.90: bytes=32 time=13ms TTL=51
Reply from 212.58.246.90: bytes=32 time=13ms TTL=51
Reply from 212.58.246.90: bytes=32 time=12ms TTL=51
Reply from 212.58.246.90: bytes=32 time=12ms TTL=51
Request timed out.
Reply from 212.58.246.90: bytes=32 time=13ms TTL=51
Request timed out.
Request timed out.

0 Ratings
Stuartd
Aspiring Expert
1,039 Views
Message 15 of 65

Re: Webpages not loading generally slow


@scalow wrote:

Seen as there are several of us experiencing the same issue I have contacted the moderators to see if they can look into this for us. This is the latest test I did, it's still timing out quite frequently:


Thanks for doing that as currently the internet for me at least is a waste of time 🙂

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penguinspl
Beginner
1,018 Views
Message 16 of 65

Re: Webpages not loading generally slow

The same here Doncaster from yesterday 😞 (downloads fine but opening webpages very slow!!)

Pinging pocketgamer.co.uk [66.216.1.173] with 32 bytes of data:
Reply from 66.216.1.173: bytes=32 time=108ms TTL=50
Request timed out.
Reply from 66.216.1.173: bytes=32 time=105ms TTL=50
Reply from 66.216.1.173: bytes=32 time=111ms TTL=50

Ping statistics for 66.216.1.173:
    Packets: Sent = 4, Received = 3, Lost = 1 (25% loss),
Approximate round trip times in milli-seconds:
    Minimum = 105ms, Maximum = 111ms, Average = 108ms

 

Pinging bbc.co.uk [212.58.241.131] with 32 bytes of data:
Reply from 212.58.241.131: bytes=32 time=17ms TTL=241
Reply from 212.58.241.131: bytes=32 time=15ms TTL=241
Request timed out.
Reply from 212.58.241.131: bytes=32 time=14ms TTL=241

Ping statistics for 212.58.241.131:
    Packets: Sent = 4, Received = 3, Lost = 1 (25% loss),
Approximate round trip times in milli-seconds:
    Minimum = 14ms, Maximum = 17ms, Average = 15ms

 

0 Ratings
alsoCalledChris
Aspiring Contributor
1,002 Views
Message 17 of 65

Re: Webpages not loading generally slow

I'm having the same problem, I think. 

 

Speedtest.net gives its usual blazingingly fast results http://www.speedtest.net/result/2265824589.png  But I also seem to be having some kind of packet loss issue:

 

Tracing route to www.bbc.net.uk [212.58.246.91]

over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  BTHomeHub.home [192.168.1.254] 
  2     6 ms     5 ms     5 ms  217.32.143.129 
  3     7 ms     5 ms     6 ms  217.32.143.158 
  4     6 ms     6 ms     6 ms  213.120.181.166 
  5     7 ms     6 ms     6 ms  217.41.169.33 
  6     6 ms     6 ms     6 ms  217.41.169.107 
  7     6 ms     6 ms     6 ms  109.159.251.117 
  8    18 ms    17 ms    17 ms  core2-te0-12-0-6.ilford.ukcore.bt.net [109.159.251.7] 
  9    13 ms    12 ms    12 ms  peer2-xe2-1-0.telehouse.ukcore.bt.net [109.159.254.142] 
 10    13 ms    13 ms    13 ms  194.74.65.42 
 11     *        *        *     Request timed out.
 12    32 ms    13 ms    14 ms  ae0.er01.cwwtf.bbc.co.uk [132.185.254.93] 
 13    15 ms    16 ms    17 ms  132.185.255.165 
 14     *       14 ms     *     bbc-vip012.cwwtf.bbc.co.uk [212.58.246.91] 
 15    13 ms    14 ms    14 ms  bbc-vip012.cwwtf.bbc.co.uk [212.58.246.91] 

Trace complete.

My Cabled/Ethernet connections seems to load pages okay (most of the time).  Wi-fi (via Android) is pretty much useless. 😞

 

Been happening for a day or two now.

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Stuartd
Aspiring Expert
946 Views
Message 18 of 65

Re: Webpages not loading generally slow

I've just spoken to support and once they stopped banging on about it being my router they actually checked and the guy said there was an underground cable problem in Sheffield that should be sorted out by tonight. Has been happening for the last 48 hours according to support. So it could be this....maybe. 

0 Ratings
RogerB
Guru
922 Views
Message 19 of 65

Re: Webpages not loading generally slow

BT Status Pages

 

 

Fri 26/10/2012 at 09:30

 

Multiple dialing codes affected

Estimated time to resolve: 5hrs

Multiple Dialling codes affected:

We're really sorry but we've got a problem at the moment in the Sheffield  area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

0 Ratings
scalow
Aspiring Contributor
907 Views
Message 20 of 65

Re: Webpages not loading generally slow

I'm not sure that issue on the status page is the problem we are all having, no one is having trouble getting online. It's a packet loss issue that's been occuring for the last 2-3 days. 

 

Doing a trace route to bbc.co.uk the problem is always at the 11th hop where it times out, I could be wrong but I don't know whether an underground cable issue in Sheffield would cause this problem, the 11th hop is after Ealing in London:

 

Tracing route to bbc.co.uk [212.58.241.131]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 10.0.1.1
2 5 ms 5 ms 5 ms 217.32.143.133
3 5 ms 5 ms 5 ms 217.32.143.158
4 7 ms 6 ms 6 ms 213.120.181.166
5 6 ms 6 ms 6 ms 217.41.169.47
6 6 ms 6 ms 6 ms 217.41.169.107
7 5 ms 56 ms 5 ms 109.159.251.79
8 16 ms 15 ms 16 ms core1-te0-5-0-7.ealing.ukcore.bt.net [109.159.251.21]
9 11 ms 12 ms 11 ms acc1-10GigE-0-5-0-4.l-far.21cn-ipp.bt.net [109.159.254.104]
10 11 ms 11 ms 11 ms 194.74.65.42
11 * * * Request timed out.
12 14 ms 13 ms 14 ms ae1.er01.rbsov.bbc.co.uk [132.185.254.46]
13 14 ms 14 ms 17 ms 132.185.255.60
14 12 ms * 12 ms 212.58.241.131

Trace complete.

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