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mrtilly
Contributor
576 Views
Message 7 of 9

Website Blocked

I connect to my broadband connection via my Bt hub 3 when I try to use editing on my Bt Community Kit website it does not let me do so. If I connect via Bt fon it works without a problem. Anyone know why this is.

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8 REPLIES 8
mrtilly
Contributor
641 Views
Message 1 of 9

BT community Kit

Anyone having problems eding the website?  getting measage "There has been an error, the website team have been informed"  Tried using Firefox just the same problem.

 

thanks

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NeilO
Moderator
Moderator
636 Views
Message 2 of 9

Re: BT community Kit

@mrtilly What's the URL address of the website you're having problems with?

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mrtilly
Contributor
626 Views
Message 3 of 9

Re: BT community Kit

Hi, it's editing my Bt Kit  website I'm having problems with. Lets me edit the content then give error message or just a blank page

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NeilO
Moderator
Moderator
622 Views
Message 4 of 9

Re: BT community Kit

Oh I think I understand now. We can't offer you support for the website builder here, have you raised a support ticket?

 

I found this on the BT Community Web Kit FAQ's

 

To submit a support ticket you must login to the BT Community Web Kit and click on the 'Submit a Helpdesk Enquiry' button at the top of this page.

The 'Submit a Helpdesk Enquiry' button will send you to the Support Hepldesk page and once it has has loaded you can click on the 'Submit new ticket' link to enter your enquiry.

 

Cheers

Neil

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mrtilly
Contributor
595 Views
Message 5 of 9

Re: BT community Kit

Hi thanks yes raised a ticket was just trying to see if anyone had the same problem

 

 

Ian

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mrtilly
Contributor
586 Views
Message 6 of 9

Re: BT community Kit

Found the problem if I connect using my bt broadband  conection it won't let me edit the site (gives error messages). However if I connect via bt fon it works fine and lets me edit the site. Is my bt hub blocking it?

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Ectophile
Distinguished Guru
537 Views
Message 8 of 9

Re: BT community Kit

I think it's just some intermittent fault on the system.  A couple of weeks ago I couldn't log in at all - the login page wouldn't load.  Then a week later it had fixed itself and I could update my website.

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mrtilly
Contributor
519 Views
Message 9 of 9

Re: BT community Kit

thanks

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